Mcdonald's
5651 Hwy 20 NE, 30121 - Cartersville
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American
Fast Food
Verified Dish
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Google Reviews
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Google reviews
I only wanted a refund for this $4.39 quarter pounder with no bun. The "manager" who was maybe 19, refused to refund my money. I returned in less than 1 hour from the time of order (which included waiting to get the food). She would not give me her name, either. I only wanted a refund. Such poor customer service.
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We stopped on our way from Fl to Mi with 4 thirsty horses. I asked if they had a hose outside to get them water. The sweet Manager had 3 team members bring out 4 of our buckets full of water. Great crew!!! Many thanks!
Google
Waited 30 min for 5 double cheese burgers. Don't mind the wait but if I do I expect atleast hot food. Fries were cold. Management was nice. But needs to be more thorough if I wait 30 min for cold food.
Google
It's under staffed. They didn't show any interest in serving folks at the counter, so we ordered via the kiosk. They had advertising plastered everywhere for the Shamrock shake. Had to refund our money after we ordered Shamrock shakes at the kiosk, and someone came out to tell us that the shake machine had fallen on one of the employees and they were waiting for a part to fix the machine. It would be nice if they could at least indicate on the kiosks when something is not available.
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Something needs to be checked because the burger can not be pink. The fries are always cold or old. This is not a small error like getting a drink wrong or the wrong size of something. This can get someone sick or worse. Quality check needs to be worked on. Just because your are busy does not mean food can go out like this.
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They always get your order wrong. After leaving the drive through already I discovered my sprite was bad. I have been at this McDonald's several times and I still give them one stars. They always want you to pull forward to wait on your food. When they bring your food out, it's still wrong. Breakfast times is even worse. Who ever owns this McDonald's needs better management..
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This McDonald’s is great until it’s not which is too often. They rarely make my food fresh when I request it and sometimes I don’t mind bc it’s still edible but it’s better when it’s fresh so i always notice but I don’t always have the time to go back and have it remade nor should I have to go through the drive through more than one. I’m not upset and I’m sure there is an explanation besides laziness but most of the time they just need to do better. DO BETTER
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Went there May 28 at around 10:15. Small line outside so went inside. Waited 7 or 8 minutes at counter and no one came. 1 family of 4 were the only one waiting on order inside. They got there food after 5 or 6 minutes. I went to use kiosk and it did not respond. Left without ordering as I cose McDonald's because it is "fast" food. Waffle House would have been faster
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