The staff here is beyond nice ... genuinely. If they make any errors / do something that is to your displeasure give them the benefit of the doubt first! A+++++ customer service.
Most of the time they are great. Told them no onion, he is allergic. Still onions on his burger. Thankfully he knows better then to just eat. He removed and was okay. You teally need to pay attn to that. If he was not on top of checking he coulf have been really sick!
I really love this Wendys. I never have any problems, my food comes out fast, and it's always right. BUT you really need more training for your front counter. Girl has been here at least 2 weeks and still doesn't know her orders and the customers seem to get really agitated with her. And your older employee up front is rude as hell to her customers. Yelling at them is not professional.
Came in on 7/1 around 1:30pm and they were busy but getting orders out fast. Although my order was wrong, I still want to say good job cause I had fast friendly service 👍👍
Girls working window each time I went were sweethearts . Food is a little pricey (typical for Carlsbad), but good
We've traveled through here before and eaten at this location multiple times, to mixed experiences.
The staff is almost always friendly, and the facilities appear clean. The food is served quick enough for hot food that seems fresher than other fast foods. The drive through processes orders quickly, but can get backed up.
The food is where the problems have appeared, but rarely. Cold baked potatoes at late night and once getting moldy blueberries in a salad are notable, but most often it is just food that isn't great.
If you want great food, fast food isn't it. But this Wendy's is at least calm, quick, and nice for a travelling group, with good food most of the time.
Honestly, it seems like the best fast food in town. They seem to be able to keep it together. The line is always long during peak times, but I always get through pretty quick and get hot food.
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