Thai One On

The first time my wife and I went here was right after they opened. The food was OK and the owner kind of wouldn't leave us alone, hovering over us. So we blew the place off. Over the past few months we given them a few more shots. The food has been really good each time. Really happy they've been getting it together!

I shop at the restaurant in Carlsbad. I really love the food here BUT the last two times I have picked up food there - the orders were given to us wrong. The first time we had ordered 2 entrees and were given one entree and it wasn't one we ordered. They probably just gave is the wrong order and we did notice this before we got home so went back to get our correct order. Tonight we ordered 2 appetizers and 2 entrees and when we got home we realized that they put calamari in my curry instead of the chicken I had ordered. Frustrating but - the food is very good ***** order implementation not so good ***

Very disappointed. I was overcharged on two Tom kha soups ($19 instead of $14). This was noticed after I paid. First off, the first person helping me said that there was “nothing anyone can do because there was no manager around.” I persisted. And finally spoke to someone who could help figure out what’s going on. When we finally got down to the reason (an erroneous overcharge was found), instead of getting a refund, credit or gift card, I was told to just “bring this up next time I’m here and I’ll get a discount.” What? Let me get this straight, you want me to tell whoever my server is next time I’m in there that i was overcharged last time and that you owe me $10 worth of extras? Yikes. I was then told it’ll be “added to my account” (I’m not sure what that even means) and then I left as the person helping me wasn’t able to communicate clearly and I was getting frustrated with the experience… Do I have a credit on my account? I have no idea, but it’s not likely. I’m not a fan of posting negative reviews but the lack of accountability/customer service makes me not want to eat here again. The food is ok, but this price tag is ridiculous $~60 for: 2x Tom kha soups (chick and tofu) 1x order of spring rolls Small side of rice

The prices are significantly raised when ordered thru postmates (pad thai went from $13 to $20) which may be associated with the amount postmates charges them but only a guess. However, food wasn't great thai. Spring rolls were literally a spring salad stuffed with tofu (photo) and pad thai wasn't very flavorful.