Arby's

Ordered at drive-up. Got to the window and paid, then listened while the cashier (and manager?) loudly and extensively complained about the customer ahead of us who had left because she didn't want to wait on the fries. Manager eventually offered us the abandoned order. So when we got home to discover that neither of our sandwiches was what we had ordered, at least we had an extra bag of food to pick through.

30 minutes in the drive thru when I was the third order when I pulled up… received Dr Pepper with no syrup (basically seltzer water) and cold fries. I heard the staff say to another customer they’re only “two of us” I’m not sure what’s going on but if there is not enough staff to adequately serve lunch then you should close the doors it’s not fair to the customer to spend their lunch in the drive thru to receive below average quality food and disappointment.

I love Arby’s, but was not impressed at all with the service at the Arby’s here on Market. To the OWNER, your hours say you are open until 10PM, I pulled up to the drive through at 9:45PM and had no response, I proceeded to the window where I sat for a couple of minutes and finally a couple of employees came to the window and said that they couldn’t serve me because they were cleaning up and getting ready to close (the one was on her cell phone when she came to tell me they were not going to serve me). This is poor service, if your employees want to clean up and be out of there by 10 then a recommendation is that you close at 9. 10/7/21