Gionino's Pizzeria

Was very disappointed with tonight’s meal. I usually have problems with the delivery (with them forgetting stuff) so I decided to go get it. I’ve never seen a wing, thigh, and leg the same size! I called and the manager had a problem with my complaint He said they don’t pick the chicken? But you cooked it and put it in the box and knew that that wasn’t right?!?? He took over an hour to bring me an non-edible replacement meal that was cold and soggy!

I received a free pizza from Gionino's today and decided to give them a try. I ordered a medium pizza with red peppers, JoJo's, and hot wings. The service was great and they had my order ready ahead of time. I had actually left my phone and keys inside the store and the man up front brought them back out to me. However, the inside looked pretty gross. The refrigerator looked encrusted in grease. There was an older gentleman on the inside with his back turned and on his phone. The pizza was also sub par. The crust was too doughy, the cheese was too tough, and the sauce was hella sweet. The red peppers were ok but definitely canned. The peppers must have absorbed the moisture in the sauce and cheese when it was put into the oven. I liked how there was minimal sauce. The end butt of the crust was also nice and crispy. That helped keep the pizza from being a dramatic failure. The wings were soggy (submerged in hot sauce and being frozen wings) and very obviously not fresh. The wing portion was also unbelievably small. (Pictured) the wing was over half the size of my pinky finger. I'm a 6'3 guy and I have rather large hands. The wings fell off the bone but had no flavor other than the sauce. Bland and soggy are two adjectives I would use to describe the wings. The JoJo's were the absolute saving grace of this order (2 stars instead of 1) They were nice and hot, fresh, crispy, and starchy. I feel at least Gionino's could do better by incorporating fresh, thick wings and fresh peppers/veggies into their arsenal. The other complaints are opinionated, but no one likes soggy wings/pizza, unprofessional staff (cellphone guy) and an unhygienic environment.

Just ordered a medium white pizza and it was very salty. This was the first time ever this has happened to me at your establishment! I really love your food and hated to have to even call in to complain. The guy I spoke with denied my complaint and stated he made the pizza himself and that he really did not know what to do about it except call or text the manager and then said he was sorry and hung up. I am very disappointed with that kind of customer service and quite surprised. 😕