City Brew

First time coming to any City Brew and unfortunately we must have caught the employee at this location at a bad time. She seemed annoyed that we didn't know what we wanted (never been here before), and then at the window the same girl or a new girl would hold the items out with no communication. When we first arrived to the window the lack of acknowledgement and communication led us to believe she was deaf or mute, neither of which was the case. Despite the rude customer service and high prices the food was great! The monkey bread muffin and the spicy sausage biscuit were amazing. Super delicious! The sausage and egg burrito does lack sausage. It's mostly egg and lacks seasoning but still okay. We were at the window at 11:12am, we were the only car and it didn't seem busy at all during that time.

The coffee is not very good. I've tried multiple city brew locations and have never had a good coffee at any of them. My drink is a 16oz almond milk latte. They always put way too much almond milk in it. It ends up tasting like just almond milk. Even after I have requested to use a lesser amount. My wife's drink is a 16oz Americano, and she doesn't care for theirs either. I would rate them one step above the nasty major chain coffee that is everywhere ✨️ 💰.

I drink chai tea and coffee occasionally. I have several gift cards & have bought gift cards from Costco. By far they are the worst chai & coffee drinks that I have had. I complained to the manager and after 2 weeks decided to give them another chance. Nothing had changed. I won’t be supporting them in the future.

Normally I love this place I get the same thing everytime. Despite them cussing me twice in the past year which dumb on me for not checking I still went and just pay a different way and stopped going as often. Today I went and asked for my usual and it looks like all I got was some watered down coffee at the very bottom then some whip cream filled the cup. Sadly I can’t leave work to go get sobering else.

I was gifted 4 $20 gift cards for Christmas but we live nowhere near a city brew. I figured no problem I'll go to their website because they have whole bean coffee. You can only use a credit card. So I emailed them and asked if there was something we could do. The response was no sorry. So I responded with how do you suggest I go about using them and they never responded. So apparently the company has the $80 so there's no incentive to give me options. Very frustrating. Enjoy the $80