Mcdonald's

Stephen and I ordered Deluxe Chicken Sandwiches (one spicy) and large fries. These were okay, but nothing special. Yes it's made with a "deluxe bun" and fried chicken patties seemed a little larger, but whether or not that justifies the price difference is to be debated since these two "upgrades" did not increase the overall taste. Also, the spicy flavor did not come out in the breading rather the spice was in the mayo. Let's talk mayo...it was over used. It was literally dripping out of the sandwich! Luckily I wasn't driving as it would have caused a big mess and a dangerous situation. BTW: If you are not a tomato fan like my husband, then ask them to leave off. The fries were good I just wished they were hot instead of warm when served.

This review was a long time in the making because I wanted to give this local franchise an opportunity to prove they have made the necessary improvements on past mistakes that would a cost a consumer like myself valuable time because this is supposed to be a fast food establishment. Other McDonald’s locations have not had this issue and the issue I am presenting is the convenience of using the McDonald’s App to expedite your order. Over the past three years I would monitor the long drive thru line and order accordingly to such length of line to make my best judgment to see which would be faster: the drive thru, curbside, or indoor pickup. Through excuses of the pandemic and other excuses the indoor pickup has been virtually eliminated while other businesses have been long open for over a year despite the ridiculous mask mandate forced upon the population so now we are left with two options: Drive-Thru or Curbside. I understand that staffing issues can be an ongoing issue but this location seems to fail in monitoring those such levels. For example: when you see the long line you hope at best you can gain one or two cars by choosing the curbside option and when you literally see that last car in the long drive thru line come and go from the second pickup window and you can literally watch a short YouTube video and still have no service out to your curbside lane it is at minimum frustrating but more insulting and when the long time employee gives a b.s. excuse about the long line due to staffing issues and ignoring my rebuttal about just make it easy and TURN OFF CURBSIDE OPTION like all other locations have done to address those staffing issues problem solved but this particular Burien McDonald’s fails to realize that and after my third customer satisfaction survey to corporate all I have ever got back from the store manager was a stupid free meal. Talk about insulting to the consumer who is not asking for a free meal but to prevent the problem from reoccurring and that looks like that will never happen at this location until a new franchise owner takes over and overhauls management. I do have to thank them here because you have motivated me to stop buying McDonald’s anywhere unless I’m out of town and desperate and can’t find any other food option late at night but otherwise I have been giving my business to local casual restaurants instead. The drive-thru is a convenience but not a selling point to me. One great example of efficiency, professionalism, and the feel good experience you don’t expect from a fast food chain comes from none other than Chik-Fil-A particularly the one I frequent at SouthCenter since Burien City Government who’s goal is to be Seattle does little to attract companies like Chik-Fil-A due to the CEO’s conservative values which is why you will never see a Hobby Lobby in Burien but back to a non-political talking point common sense management is lacking at this Burien Location so if you like waiting over 15-20 minutes at the curbside due to indoor closure continuation and seeing the last car in the drive thru line pass you at the second pickup window and you want to watch a short YouTube video and finally get your order this McDonald’s is the place for you.

Great service on a good day. I’m a regular customer here because I work right by it I was very disappointed today on my lunch break I was trying to place a mobile order as I do multiple times throughout the week and it was saying not available during breakfast but it was 12:30 in the afternoon, witch I know is not they’re fault And I did not have time to wait in the 15 car line, so I called and asked if there was something wrong with the app and maybe I can still create the mobile order somehow he was extremely rude to me and told me that mobile orders are drive through only, witch is not true because I litterally do curbside mobile orders multiple times through the week. So I asked him when this drive through only started, he kept repeating what he told me the first time and then proceeded to hang up on me. I work in customer service as well and that was very upsetting unprofessional & flat out rude . Very disappointed