Chipotle Mexican Grill

To be completely honest. My wife and I weren’t in a huge hurry like the gentleman in front of us but the line was moving slow. I guess It wouldn’t have bothered me at all but for a few minutes there three employees were talking to each other complaining about scheduling instead of helping the line move faster. It’s a completely open kitchen so the entire line was able to hear it. I guess that’s why the gentleman in front of us complained and left without food.

The 3 stars isn't for anything related to the food or what I ordered. The location in Burbank has been consistently sub par when it comes to their mobile pick ups. I understand the pandemic has put a lot of stress on businesses, especially when it comes to staffing shortages, so I like to think I'm pretty patient since I do work in a service industry myself. However, with that being said, I found myself running low on patience because I've found myself waiting 30 minutes past the time I selected for pick up on more than 1 occasion. This last time, there was actually a crowd of people waiting for their mobile orders and no one in line ordering normally (so it would have been faster just to order normally). The store looked fully staffed. The employees in the front looked like they had nothing to do (they were just shifting things around and chatting), you would think they'd offer help to the employees in the back trying to fill mobile orders?? Anyway, I've only noticed this so far consistently at the Burbank location. So, my advice is to just go into the store normally and order. Don't waste your time with mobile orders because it saves you no time at all. It ends up costing you more time.