Reviews of Dunkin' Donuts

Buffalo, US

2.4
8 reviews
5
2
4
0
3
1
2
1
1
4
Google: 8
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C
Cathy Holcomb
Google a month ago
2.0
1st time in this location and last time! I placed 4 orders and had to cash out separately for each one of them. That was ridiculous because other Dunkin donuts don't do that. Then, I didn't like the way the "manager" spoke to the cashier who was new, on the mistakes he made in front of everyone. That manager, did not conduct herself appropriately and when I tried telling her I placed my orders correctly and paid. It wasn't my fault a certain item was not correct but she didn't care. And charged me again for it, which never would've happened anywhere else. Therefore, that will be my last time there. Lastly, I thanked the cashier that was reprimanded and said he was doing a good job.
T
Tim Victor
Google a week ago
1.0
Can't seem to figure out that straws should be included with to-go drinks. The cups cannot be drank from without a straw. Do you think I carry spare straws in my car? This location is notorious for forgetting straws, easily more than 75% of the time.
P
Paige Grant
Google a week ago
1.0
I waited 5 minutes for a cold grilled cheese and 3 hash browns. Keep up the great work.
J
Jeff Smith
Google 3 months ago
5.0
The greatest Lemon filled frosted donuts in town!!! They are only available at this location and they are to die for! They should have these at every Dunkin' location and give credit to the nice lady that bakes them at this location!
T
Toddie Rogers
Google 9 months ago
1.0
Today I had the most horrible service in the drive thru window. This person with locks in his hair was and is disrespectful and extremely rude. Whatever customer service training he may have had he must of missed those days. Normally the service here is very good. If you see this person demand a different person to take your order.
R
Rowan
Google 10 months ago
5.0
We come all the way across the border for these donuts that’s how amazing they are. This place also has really good ice coffee. I would say it’s better than Tim Hortons. My only problem is the tables are never that clean when we go. Also just a heads up the later you arrive the less choice of donuts and munchies you will have.
K
Keyon Ross
Google 11 months ago
1.0
There was an bug baked into my doughnut and that is unsanitary and disgusting don’t recommend coming here employee are very disrespectful not polite at all ..smh!!!!
K
Kevin Carney
Google 4 years ago
3.0
Nothing special about this particular Dunkin. That being said, it wasn't dirty and the service I got was okay. No rude employees, they seemed pretty efficient in their respective roles as well.