Ikura Sushi

I had an amazing dining experience at Ikura Sushi! From the moment I walked in, I was greeted with warm and friendly service. The sushi here is outstanding - fresh, flavorful, and beautifully presented. The variety of rolls and sashimi is impressive, and each bite was a delightful explosion of taste.

I give this a one star as of NOW because of the following: long story short I’ve ordered from this place for two years almost every single week because I loved their food so much. Within this year, my order has been getting messed up almost every week I ordered. I’ve been extremely patient, something was forgotten. (Soda, Paid sauces, one sushi order, utensils) It got to a point where before I ended my phone call with them, I ask them to please remember everything. Today was my breaking point. I only have 30 minutes of lunch, so I am always sure to order just as they open. (Since, it takes more than an hour just for my food to come here from 12 minutes away) Once again, they forgot my soda (I have no beverage here and obviously going to the store will kill my time) so I try to call them so they can fix their mistake. They will NEVER answer your phone call once they see the number calling. EVER. I have pages of evidence of how many times I’ve tried to call them and not just from today. So, what did I do today? I had to pay an entire Lyft cab just to go and pick up my drink that I PAID FOR and upon entering a girl with short hair and piercings gives me an attitude and says “we didn’t need your business anyway” when I had asked them to delete my information from their system because I was done going there. (I gave zero attitude and said please before anything.) Really classy and professional guys, from someone who ALWAYS tips $4-$5 with EVERY order I’ve placed out of respect of service and that’s how I get treated? Food is amazing but customer service will be a 0. ---------------------------------------------------------------------------------------------------- EDIT: 07/13/2022 Order. This is only right to do, I decided to give them another chance and had cravings for THEIR sushi. I was given a simple apology which is all I really needed in the first place for the inconvenience and an acknowledgement of the situations above. I appreciate the fact that they did not decide to be petty and decided to handle it appropriately. Something as small as that and I am happy. We all make mistakes and that is okay. I will be going back to them once again and making it my go-to orders for lunch once again. Communication definitely has gotten better. Thank you, guys.