Chipotle Mexican Grill

The team that worked at 1:00pm on 03/18/22 was is PERFECTION. The food was great but the customer service was so good. The best I have had at any chipotle. The cashier was so sweet. While she was cleaning, she checked in to make sure that everything was good when she passed by my table. They really made my day! Thank you!

This isn’t the first time I’ve had a bad experience with this location. Figured, maybe I should try one more time. After this, I’m done. If you can’t get a mobile order correct, don’t be associated with mobile apps. I asked for a burrito with white rice, pinto beans, sour cream, cheese, guac and extra chicken. I did not receive guac or extra chicken. I did however receive salsa which I did not ask for and lettuce was also added that was not requested. The tag on the burrito foil clearly states what should be in the burrito and epic fail. The last time I actually went to the establishment, there were 3 people working and one of the 3 was the cook/manager on duty and one was the cashier. That means there was one person on the assembly line. The line was out the door and mobile orders weren’t being done on time. Bad service overall, if I could give a 0 star rating, I would. In my opinion, don’t go here. Find another Chipotle location.

Went last night and the place is dirty. All the tables had leftover food on them. The open fridge by the register was not stocked and was dirty. There were two Haitian ladies working and I commend them because you can tell they wanted to work. One was assembling the burritos and then started stocking while the other was cleaning the food area. She then started with mine. There's usually two people in the assembly line but she was the only one at that time and stopped after putting on the meat. There were two other younger people at the register, so I thought maybe the guy was being trained. You can tell there's some tension as the assembler kept looking at the girl at the register...like are you going to help? It was almost a minute before the girl went to finish assembling my order. This place needs better management or people that want to work. There has to be someone to set expectations. It seems like it's harder nowadays due to covid, but it was a bad experience. Places were cleaner during covid and we have regressed since.

I ordered today around 145pm (7/16/22). When I tell YOU!! Whoever was scheduled for the grill today, needs a raise! I ordered a FRESH OFF THE GRILL (‘they’ just finished cutting it up) double steak burrito bowl. THEE most tender, jaw dropping steak I’ve EVER had at chipotle; and this has been my favorite place to eat for almost 10 years. It’s now 11:46pm and I am finishing my bowl and it STILL tastes as if I just left the building. MIND BLOWN! Hats off to you grill pal! Such friendly staff as well, but this review is all for the grill gem! See ya tomorrow !

Disappointing…. I’m currently still in the store waiting it’s 8:35 and the food was supposed to be ready by 7:40 2 bowls made the exact same way… (and I’m not the only one) It’s not like working in a restaurant, this is what 3 lunch ladies do for an entire high school and 10 employees cannot manage a small rush…. Just ridiculous, surprised there no manager or team lead to get this mess straightened out and the employees straight because while the line keeps building it doesn’t seem like anyone wants to help another station out, instead they just talk to each other and speak disrespectfully to other customers when they get called out. Just a joke. Better off going to Santa Fe in Weymouth and not have to