Dunkin'

Horrible! Is there a word that could describe the service and rudeness that I experienced this morning. My son had a sleepover so the kids wanted a donut. Raining so I decided to go inside thinking that was a wise idea since I had a small order and many people use the drive up to avoid having to get out in the rain. There was one person in front of me, and at least seven people working that I could see. I placed an order for three donuts- one for each kid. I waited, and waited and waited. There was a going girl at the register who told everyone she was new, but no one bothered to help her or give her direction. She didn’t seem to be prepared for the job, and not a single person offered to help her or monitor her, BUT they were willing to tell every customer that was waiting, perplexed, as to the status of their order that she was new. Someone then came over to me after I had been waiting twenty minutes for three donuts and asked me what I had ordered. She then threw them in a bag, without the paper, and then said she is new. So I have heard! My first time at this DD and definitely my last. I understand being new but she was not able to put three donuts in a bag, and then either have someone help her or don’t have her work on a Sunday am. It’s interesting how everyone could explain she was new but no one could support the customers getting their orders. Very bad experience- so happy I’m not a DD fan to begin with so this isn’t much of a loss to me.

I been going to the zieglerville location every day for a year now and their staff is great and manager Mary is one of the best in management! She remembers orders, is so kind and personable. She always takes care of her team and customers day in and day out. They’re very fortunate to have her now at the Boyertown location. I was in yesterday and was helped by another employee and he was awesome as well. I moved but plan making the 40 min drive to go back and see them for my coffee when I am able to. They are so worth it there. Good job!!

This location got my drink order wrong. They forgot the extra mocha in my iced coffee but by the time I realized I couldn't go back. Usually I notice before I leave but was with my uncle who also ordered an Iced coffee. This time I went it was a lot better! Although busy, they had a more competent staff this time