Steak 'n Shake
1680 Scottsville Rd, 42104-3245 - Bowling Green
Recommended by Sluurpy:
2025
2024
2021
#208 of 230 restaurants in Bowling Green
Updated on
American
Fast Food
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
49/100
Data Completeness
67/100
Verified Dish
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📷 Photos (11+)
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Photo 1 / 11
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Google Reviews
2,496
Google reviews
Ordered in the app at 9:15 pm and then the doors were already locked, but in-store was an option in the app and store hours said 10 pm. By the time I got my food, it had been sitting in a warmer for over 20 min since I now had to wait for all the cars in drive thru. I would have cancelled the order had I know this was how they handled things.
I was told "we have a warmer" when I asked if there was a way to get my food that was ready any sooner. I don't think the warmer was designed for 20 minute waits.
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Google
The experience has definitely changed with no one to seat you or greet you. You now check in at a kiosk and order your meal. A self serve beverage station and waiting for your number to be called. All very impersonal and not the type of restaurant experience I would wish on anyone. Go someplace that has service and waitresses still.
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Google
The employees here are always friendly and courteous and the food is always good. It's rare to find mistakes with my order here. They do tend to run out of cherries for the milk shakes pretty often.
Google
Great food made to order. There is no wait staff; you use one of the kiosks to place your order. When food is ready, your name is called to come pick it up. Simple!
Google
Kid loved the fresh hot food! The fries were awesome because for once at at fast food place I could actually taste the salt. :)
Google
Customer service here is horrible I worked grub hub they never had the food ready and they always was rude and playied games there food is gross honestly and there bathrooms and lobbys never clean needs a health violation.
Google
Food was good just the kiosk was a little off things I ordered I had to reorder but all in all food and service was good
Google
The young men working last night did a great job getting orders out while helping customers and delivery drivers like myself.
Google
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