Chipotle Mexican Grill

My son and I went in at 11:28am to beat lunch rush. There were 6 people ahead of us. While waiting I noticed the man making the food was 100% inexperienced. The person two in front off us was telling him what they wanted and he just seemed lost, and was incredibly sloppy when making the food. The woman at the register took the person right in front of us. We ended up stuck with him, and I didn’t want to be rude and request someone else. Then when he started to make the tacos he was just slopping things in them. When it came back to him finishing my bowl he was only filling up the top of the spoon. I had to keep asking for more of everything. He seemed so annoyed that I was asking. If I’m paying $2.50 for guac give me guac! Then after he finished closing the sloppy food, I had to wait for the woman for the register to finish the food for other people in line before I could pay. I understand a wait but there was no apology and the fact I spent $20 on food that wasn’t prepared with care or even neatly so it could be eaten as intended is irritating.

Came to Chipotle, Bowie Town center. They open at 10:45am. The doors were locked so I looked in to see the workers sitting at the table eating, while one was in the kitchen. They all looked at me and continued on. 10:50am I was let in but they never unlocked the doors for anyone else. When I got in, I asked why the doors were locked. I was told because they go on break before opening. Then food was still not prepared and I had to wait until it was cooked. After I got my food, people were walking up to the door but it was still locked. So some customers left and others started to call. Eventually they unlocked the doors at 11:01am.

I am very mad and disappointed. 6/30/2022 I order on DoorDash and my order was canceled. My order was apparently “unable to be fulfilled”. I ordered a burrito with white rice and steak. WHAT WAS THERE NOT TO BE FULFILLED CHIPOTLE?? Smh y’all lucky y’all’s food is good because I promise you I would never order here again after I was truly heartbroken after not getting my burrito. Wasted 16.60

1, 10, or 50 people, this Chipotle moves at the same speed: slow. Early, mid day, late, doesn’t matter. This location is inept at providing timely service. There’s also a chance you show up to the front door and see a sign that says they’ve closed hours before normal store hours. Not sure what’s up with this location, but it says a lot that I frequent another store in the Town Center weekly and opt to drive 15 minutes to another Chipotle instead of walking distance to this one. The last few times I’ve walked in there, I walk right back out. There would only be 2-3 people in line, but I guess that’s when the online orders take precedence. Everyone in line to walk in and order was watching the employees make numerous online orders. It seems there’s a new employee every other day, and my burrito suffers for it. As it is never properly wrapped. I know not to order online here, because that’s an experience I’ve heard isn’t as convenient as it is intended. I’ve often walked in and got my food well before people waiting for online orders got theirs. I hope action is taken soon to rectify these issues, because this location is just too convenient for me to avoid.

I got to this chipotle restaurant and both doors were locked. Other customers outside of the restaurant were letting me know that it was online orders only (no staff bothered to inform me of this) I went back to my car, placed an online order for pick up at 6:20(i placed my order around 6pm, there was no posting on the door that the restaurant was closed at this time) I waited until 6:30, when an employee then posts this sign on the door over 30 minutes after the supposed close time. The store associates were all rude. We had to argue to even get some kind of meal- which we did end up getting a half made meal that was completely incorrect, gross and in my opinion not even edible. Every employee I had the pleasure of speaking with through a door was Condescending and had no interest in helping me or any of the other customers receive a refund or the correct order. One employee has the audacity to yell at a customer who had their mask pulled down “COVID” while the same employee had their mask down under their nose- double standard much? While i do agree that mask laws are in place and regardless of how we personally feel we do need to follow guidelines, but this is no excuse for a store associate to scream at anyone. The manager refused to come out and speak with us. The store associates slammed the door in our faces multiple times. One store associate actually physically hurt my foot attempting to shut the door ( I was not using my foot to hold the door open, I was unfortunately at the wrong place at the wrong time). Not one time did i get any apology. I will not be back. I will give the employees what little credit I can in saying they did try and make it right for me (possibly because unlike all of their other guests I tried to stay as calm as possible). But this was after over an hour of waiting, arguing, going back and forth. Chipotle if you see this please take a look at your management. Your good employees need help , and they need to be paid well and promoted for you to keep them and your store running correctly. You lost a lot of good business yesterday.