Dunkin'

Had very BAD EXPERIENCE THIS GOOD JANUARY MORNING OF 2022! I placed my order on the app because its just easier heading to work and knowing its packed there in the morning its always great to grab and go. I ordered a sweet tea a sandwich and a bagel I get there my food is ready but I don't see my drink. I see a sweet tea there but its has lemon inside so I know its not mine I ask one of the lady's making the food if she can grab me a sweet tea because its missing in my order she ignores me. I go to the next lady she also ignores me and continues to do her work I am a African American women in the area of Boca Raton Florida so you know its already such a different community, not very diverse. So they automatically treat you different but that's not the point anyway, being I get someone to hear me out after now 10 min they tell me that the tea I ordered it and that its mine, I say no that's not mine because I didn't order it like that ( showing him my online order ) they insist to argue with me about the Dern tea I spent literally 15 min arguing with what looked like a Indian male and female ( either manager or owner of the establishment ) about my ORDER that I paid for!. Very unprofessional and very sad to see a business just not care about the customers anymore do not recommend it if your late or want your order right just go to a different Dunkin donuts its NOT WORTH it very rude !!!! very insensitive!

Went for a simple bagel and a coffee roll... ended up never calling out my number. When I approached them, the employee's pompous attitude, prompted me to write this review, instead of a nice one. Avoid coming here unless you like the crummy attitude of people serving something that brings so much happiness like coffee!

2 employees behind the counter & 3 people sitting out front who already had their coffee in their hands. I ordered a machiata and waited over 10 minutes. When I asked about it, Brandon (one of the employees) said to me: don't you see the board, there's like 10 people in front of you. (I was the only one who placed an order for something from the time I walked into the store and there was noone waiting for anything) I demanded my money back and told him I was going to call the owner. He told me to go right ahead.