Chipotle Mexican Grill

Please eat elsewhere . Not sanitary and poor customer service . My pick up was “ready” but wasn’t. While I was waiting there was a worker without glove packing a half wrapped burrito. The young lady at the register was rude when I asked to help find my order. I eventually asked for the manager who came to say either I wait or I go online and cancel and then walked away before I could finish the conversation. I have never experience a manager speak that way. Either train the manager or put him to work behind the scenes . I still haven’t got my order. I was referred online where “pepper” doesn’t understand what I need and the guy I spoke to only handles “deliveries” not pick up. If you want eat healthy, stop order your food here. Management needs to give staff more support. Either they are overworked hence the poor service but I have no explanation for the poor sanitary.

Very disappointed with the quality control. we ordered 4 bowls, a burrito and 3 tacos. The only one that came out alright were the 3 tacos. All bowls missing items, cheese, rice and double meat. I'll blame the food coming cold, on Doordash, for taking too long, but the lack of ingredients is horrible. It used to be much better. The photo is supposed to be double Chicken, rice, cheese, lettuce, salsa and sour cream. This bowl should be filled

Good staff serving meal with smile on face. Serving quality, taste, presentation on bowl when they make - everything was so perfect that you don’t have or can’t have complaints. I want to give special thanks to Ms. phoenis who was making veggie bowl for me on busy time at 1:30 pm. It was long line and people waiting to get their turn for their chipotle order on lunch time, she served meal with smile on face. Great team serving at this location.

This place is the absolute worse place in the chain. Orders are never correct and the customer service is trash. Even when I try to give the benefit of the doubt they will disappoint. I will definitely not place any orders at this location EVER again. 12/30/21 placed my order drove from Hudson County (35 min drive) after a long day at work. I get to this location and the staff of 7 individuals were all seated in the dining area eating as the doors were locked and a few orders were in the window( none of which were mine) but my account was charged. When more people started showing up 1 of the staff started pointing to the orders in the window laughing. When asked why was the orders not completed she said that there was no food and it was 8:20pm they close at 10pm. The other individuals that were eating started laughing and continued to enjoy their food. The young woman then opened the door just a crack and said call the 800 number to get a refund and walked off. As I stood there in disbelief a woman came to the door with her order of 6 meals all of which were incorrect she asked what can she do she was told call for a refund and the door was closed in her face. As much as I enjoy the food I would rather spend my money at Moe's.

My food order was supposed to be ready at 12:10 pm and I'm still waiting. I think your person needs more training because one of them is just watching and heating tortillas. I think they can get the job done faster if they always work as a team. i come to this place in bloomfield and they are always slow they forgot chips in my order and the apple juice and the food was soaking the bag they are dirty to work

Every time I order on door dash the food order is always wrong or I get rock rice when the rice sits long on the steam table and it’s hard enough to break your teeth. So I sent my husband to pick up food tonight my rice is undercook. Look at the two different texture of rice. And the hurtful part I’m in the hospital and today was my first meal so I’m very unhappy with this Chipotle. I hope the owner of this franchise come in and bring back Chipotle back to the grand opening day because that was the only time the food was on point and customer service was great. And stop turning away customers at the front door and telling your customers we are only serving online orders. Shame on you!!!!!!!!! Not wasting my money or Gas to support this Chipotle anymore.

I would rate it 0 stars if I could!!! As someone else said, this place is completely unsanitary and they are ridiculously unorganized. I ordered on Doordash at 8:18PM, arrived at 8:30PM and waited until 9:51PM FOR A BURRITO BOWL AND SOME CHIPS. But wait, there's more! They served EVERY customer that was in line before they even started on online orders. You know, it'd be reasonable if they took care of 1 person in line, then handled an online order.. But no, these children can't even get a system down to ensure customer satisfaction. I could have ordered ON SITE and got my order faster!!! BUT WAIT... THERE'S MORE.... As I mentioned above, I ordered at 8:18. The guy grabbing the tickets for online orders didn't even print them in the correct order and pretty sure he didn't print mine at all, until I got upset. I could have gotten past the wait, and other things I mentioned... But to have orders that came in at 9:23PM be made before mine?.... and he was going around and talking to different people, then making their order before other's order EVEN THOUGH THE OTHER ORDERS CAME BEFORE THE PEOPLE HE TALKED TO. I MISSED AN EVENT THAT I PAID TO ATTEND BECAUSE OF THIS. To make it worse... There was a piece of straight black hair inside of my food... Please don't even go here, this location deserves to be put out of business.

Would give this Zero star's if I could.Never got my food.Not the fault of the overwhelmed staff with no manager on site.Had no meat,no,chips,no utensils,no straws and had obviously crashed.I will be contacting my credit card company for a refund as well as Chipotle corporate for some sort of compensation for my hassle.I spent 40 minutes in the store after my pick up time and still no food..SMH!