Leeann Chin

This location always has dry orange chicken amongst others.. the chicken has been sitting out way too long. The food is not nearly as good as the other locations. I use to manage 2 of their locations including this one a few years back.. really need to stop over ordering food for their case and refill more often with fresh items.. typically i would not write this but this has been the case for the last 4 out of the 5 times I have been there in the last 6 months.. really awful.

I would give negative stars if that was an option. Things started with a small miss communication when ordering. We said "We have 3 orders", the gal prepared 3 identicle orders ( vs 3 diff orders). When we tried to clear the mix-up, she seemed put out. Our food tasted as if someone dumped salt all over the entrees. It could have been a measuring mistake with the fried rice, but it was not edible. Yes this type of cuisine is normally salty, but this was not that. Lastly, while eating around the fried rice my wife took a bite of chicken and had to spit it out. It was not cooked. So raw it was dangerous. Please see photo.

I've had server small issues at this location: 1) The chicken is almost always somewhat soggy 2) The rice is typically a bit dry 3) Food isn't usually hot / fresh 4) You don't always get a receipt, a bummer for how their rewards program works They do keep the location clean which is a plus. Overall solid enough if you want fast Asian food, and happen to be in the area.

The employee that helped me was very friendly & helpful. This was my 2nd time there. The facility itself was quite dirty & didn't have any of the extras needed to eat your meal; like soy sauce silverware or napkins. So I had to go to the counter starting at the back of the line again to get those amenities. I wasn't very happy about that but they did serve me well. The facility was also dirty. All tables needed cleaning. The floor was very wet & slippery. The one dish Mongolian chicken was burnt but the other dish I got was very good it's another type of chicken. I will go again & I would recommend to others.

I have been here many times, the most recent was just yesterday. I like how everytime I walk in, people are just smiles and really friendly demeanor. Of course I am always up to try various entrees. But, sometimes my go-to dishes is sweet and sour chicken with some general taos chicken as well. Of course the noodles mixed in helps to stifle any spicy items I might have selected. I do enjoy the fact that at least the dining room is actually open. So if I have time, than I could just dine-in when I usually get it to-go. I know that I will be back again sometime.

UDPATE: I think they've hired some new workers. The location is back to the way I used to remember it, which is great. There is also a Hispanic gentleman who works there now... from the way he carries himself, I think he might be the supervisor (not sure). But he is amazing and his customer service is great. I will start coming to this location again. Wow, what happened to this location? Customer service is terrible, employees look like they literally hate their lives and as if you're an inconvenience going there. The food is even worse, ...either old, soggy, or not enough flavor. It's unfortunate since this used to be my favorite location.