Chipotle Mexican Grill

there was a strand of HAIR in my burrito bowl. incredibly unsanitary and overall disgusting. not only was there a strand of hair, but half of the rice wasn’t cooked fully, the chips for my chips and guac were stale, and my food was cold. so disappointed in chipotle, i know there is a shortage in workers but that shouldn’t lower the bare minimum quality standards of their food.

Here's the thing... The company has gone completely downhill over the last few years. Recently, due to supply chain issues, they have to close early. Which is completely understandable. However, over numerous recent occasions, the food has been inaccurate and inedible. Items were cold, wrong protein, wrong toppings on the wrong items ordered, etc. Normally I write more details about a restaurant experience, but I can't say more than to simply offer this. Do not go here. I'll add that an employee stole my credit card information and I had three separate orders placed online before I caught it. To make matters worse, Chipotle customer service did nothing to remedy any of my issues on the different occasions (other than to offer me free guacamole on my next order). Thankfully, my back covered the $100+ in charges from this stolen transaction. Check out one of the other amazing restaurants in Blaine that are nearby. Otherwise avoid this Chipotle.

It's typically good. Seems to recently be going through a hard time. I placed an order for pick up at 1pm, arrived at 1:11 and it was not on the mobile order shelf. A woman asked my name and said they were prepping it now. They then gave it to me and it was the wrong Rachel, no big, same first name. I immediately handed it back and the cashier then grabbed my order from the chip shelf behind her. I was so confused why my order was there and not on the mobile order shelf where other orders were at. On top of that, I barely had ANY Barbados in my bowl. It was literally 3 bites worth. I dug around the whole bowl looking and none, there was also a green pepper in it, which has issues on my stomach, so it being in there was annoying but it happens when things are being made quickly.

Ordered on app and it said order would be ready at 6:40 in Blaine. They had full staff and were running behind....way behind. I did not walk out of there until 7:30. The associate at the counter did not treat customers coming thru counter or those of us waiting for orders well. The counter staff finished their mini rush then stood around and did not help with pick up orders. Counter associate would not tell us how far they were backed up but a worker from the back did say they were about 30 min behind still while delivering an order. If you could see how far behind your order was, that would be helpful. This is not the first time for this location to have this happen. I gave them another shot after a couple of months. I believe this location is mismanaged. I can pass two other locations on my way home from work and I will probably stop those places in future if the family wants Chipotle.

Done with this store. Ordered the same two bowls my wife and I have many times before. Only difference was I ordered white rice like my wife does for a change of pace. Bad choice since the rice was crunchy. Neither of us got sour cream, I got a smattering of cheese but ordered extra and my wife didn't get any at all. Both were much spicier than usual and had an off lime like flavor. Also a little colder than usual which is probably due to the orders being ready long before pick up time. Order was ready when we arrived 10 minutes early. The only good thing was they gave us uncharacteristically small portions so I didn't feel as bad when I threw it out. We've had many issues with this store previously but this is the first time it was inedible. We'll try the other store naerby but done with this one.

Staff's were rude, very stingy on the guacamole, and everything else. Charge me extra and only one scoop that didn't fill the lid. They completely ignored my request for corn on the side also and still charged me extra for that. I came back in, and they gave me attitude. First and last. I'm good. Food wasn't even all that good; the quality of the food tasted old, and the rice stuck together in a chunk. The guacamole already turned bad by the time I got home.

The girl who wrapped our burritos kept breaking the tortilla. We ordered a couple of burritos and all of them broke each time she wrapped it. She doesn't spread ea item onto the tortilla, which is why it's so hard for her to wrap it the 1st place. She piles ALL of the ingredients in the center only and starts to wrap it up. If she had spread it a lil bit then maybe she'd be able to wrap our burritos up better without tearing the tortilla. The taste was not good at all either. I'll stick to my usual locations next time.