Hello Bagel

I rarely review but have to say it’s unacceptable for a “bagel” place to sell what seems to be day old, if not 2-day old bagels. I went this morning (Saturday) at 8:30 AM and purchased one dozen sesame bagels. All are stale. It’s not OK to bake ahead for a busy VT weekend— choose another business to be in because bagels in a bagel store should be baked that morning.

This bagel shop does everything really well. Even the most simple of items is amazing because of the quality ingredients and processes they use. My favorite is a jalapeño cheddar bagel with their veggie cream cheese. It is just wow- so wow! I think they’re running with a lot of new staff right now but that seems to be every single place I go to- no unmet expectations there!

I used to patron this place all the time, never again after today. There were a bunch of sick people in there, the employees were talking about how they were sick, and a guy was in there coughing his head off without a mask on. Mask or no mask if you're sick don't go into restaurants coughing your head off. In addition, I know they struggle a lot with staffing and it usually takes like an average of 25 minutes to get a bagel whether they're busy or not, but today two college kids cut right in front of me and then the staff were ready to help them when I had been standing there waiting for 20 minutes without anyone saying anything. It was taking so long to make one bagel sandwich, then they took another 15 minutes after I had ordered to tell me they were out of the bagel that I ordered, so I asked for a refund and who knows if that will even show up. The employees were just talking about when they were going to get off of work and how they had gotten their friends sick recently. I had so much anxiety and such an awful experience I will literally never be back.

It was good! I got the Siracha Sausage Bagel. Personally though it was slightly overpriced for the size of the sandwich however I am also from NY where we have Delicatessens everywhere and those Delis are a whole other level compared to anything you'll find in the South. Just for my fellow Northerns - no there are no Deli's here that are like what we have at home, I've looked everywhere and it doesn't exist here. However, the staff was quick to fulfill my order, friendly and the establishment was well laid out and clean. Overall good experience just wish the sandwiches were a little more substantial.

I WAITED AN HOUR! Hello Bagel’s management needs to learn how to operate an online and walk in breakfast business. This place has had the worst customer service for at least one year now. Yes, their food is good for a bagel shop when you get your order otherwise, if you want to eat within 20 mins of ordering, this place is not for you. Today, August 22, 2021, I walked in and ordered four breakfast bagels and waited an hour. They were backed up ONE HOUR with online orders and walk-in orders and continued to take orders without telling the customers the wait time. They were not making the orders in chronological order. Many customers were getting enraged that they were not getting their orders in a timely basis and some of the customers were going to be late to their scheduled events. The owner was present yet many of us waited in the store without any update from the staff, not even a “Hey folks, I am sorry for the wait.” The owner was frantically running around with staff, avoiding customer eye contact, and not taking control of the situation. I am not a person who takes her valuable time to write a punishing review about a business, but this business deserves a poor review. Hello Bagel, has ruined my plans and infuriated me one time too many. My other experiences at Hello Bagel have included not opening on time, avoid taking call in orders, and getting the wrong order. I WILL NOT return to Hello Bagel again. If I have the need for a bagel, I will order from Blacksburg Bagels. Blacksburg Bagels have a stand at the Framers Market every Saturday, and I believe that they also take delivery orders (they do not have a location).

Great bagel! They forgot the meat on my everything bagel with sausage egg and swiss bagel but it was still awesome. They also have a cool selection of CBD products and other local merch. Ill make sure to advocate for the sausage. Still great! Hope they consider some more gluten free or vegan options in the future.