Taco Bell

Newly remodeled. Very friendly atmosphere. Wonderful staff. The food is made fresh and warm with a short wait time. The new general manager, Dominique, is always going above and beyond for everyone of the customers and staff members that come through the store. The area coach, Nate, also consistently has a smile and positively directs the staff to better their performance.

This place needs to step it up. I was hoping that the new renovations would also improve the customer service and food quality, but it appears not. Still gruelingly slow drive-thru experiences and poor listening skills by the person taking the order. Repeated my order 4 times exactly the same way speaking very clearly and ordering exactly per the menu, and still repeated it back to me incorrectly. Ended up receiving 4 extra tacos one time this month and 1 extra taco the other time. Which is fine if you want to give away free tacos all the time but I just want what I order (which includes mild sauce (NOT fire or hot like you gave me both times). Listening skills are a simple path to customer satisfaction and speedy service in your business. I suggest starting there with retraining your entire staff.

By far the worst experience I've had at a Taco Bell ever! Which is not an easy task given the amount of terrible experiences there are to be had with this particular chain! After waiting 37 minutes (once I started counting) in the drive thru line I reached the 2nd window. The first was occupied by only a vacuum. After paying the gal working the window she went to hand me my receipt and it was at this time that she recognized a fellow TB employee walking down State St. (roughly 50 feet away if I had to guess) whom she then carried on a screaming conversation with.. while she held her finger up at me to indicate that she'd like me to wait until they had finished. Once they had, she turned to me and let me know that they'd have my food out shortly and closed the window. A few minutes later she returned, handed me a bag and wished me a good night. As I began to drive away, I discovered that my entire order was incorrect so I parked and headed inside. The lobby was closed and locked.. so I called. After explaining my issue, the male employee instructed me to wait at the front door.. which I did.. for 15 minutes before I called again. He then loudly let me know that they were still working on it. After 10 minutes more and still hungry, I drove away.. with no food and less money. I won't be back, obviously.

Ms. Dominique is Great & Gratitude With Customer Service & Management. Out of Her Prosperous Moment to Remake A Order From Another Location. We All Being Decent & Lenient. Not Being A Unappreciative individual.. we All Are Living Breathing on the Same level. Thank You Muchly & for the Management & Staff for Working A RESPECTFULLY & Happy Moments of Their Job WELL DONE @ State Street North Bismarck. ALL have a Safe & Holiday & Prosperous New Year.