Man yes captain D's is my favorite restaurant I definitely like they fish /they tartar sauce//and captain D's have some good $$$ saving deals on they food.and I definitely like they fried clams yesssss.
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I had never had a bad experience here until today. I placed an order and not even 2 minutes later, I called to edit one thing in the order. First, the phone rang until the busy signal sounded off. I called once again and someone finally answered. I explained that I had JUST placed an order for pickup and needed to know if I could change one thing. The woman who answered had me hold while she asked someone else. They muttered about it for less than 10 seconds, and guess what? No one returned to the phone. They left me on the phone while they worked and talked to one another about other things. I stayed on hold for 9 minutes before I decided to hang up. I called back thrice, and the busy signal resounded each time. They didn't even bother to put the phone back on the hook. I'm not even mad. But, I am thoroughly disappointed and feel exceedingly disrespected. I easily spent $40 on this one order and the alteration I was making wasn't going to change the monetary amount at all. I would have even accepted being told, "No, we cannot make any changes." But, no one followed up! I will do my very best to find a different Captain D's next time. I hope others have a much better experience than I.
UPDATE: The food (that was delivered) was great, though. AND, they gave me a lot of sauce.
Tralicia was our drive thru cashier. The line was slow (probably because it is Spring break for the local University), but once we got to the window, she was very personable and sweet. She made us feel that we were the only people in the line. The food was delicious! I have problems with rancid grease, but had NO problem here. Thanks for the good experience!
The young lady Tralicia is a GOD sent employee. Very polite, patient and kind...
I had just left the store on Finley and the service was like day and night. Some people don't need to serve a dog.
The food is good but if you're in a hurry best pick some where else. The wait in the drive through is long, they're always short staffed.
Staff was polite and knowledgeable. Dining area was clean. Food was hot, service could have been faster. One Ketchup pump container was out, the other clearly marked ketchup but had cocktail sauce in it. Out of Dr Pepper and out of Sprite. Aside from that, it was a pleasant trip. Will patronize again.
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