The Bagel Factory

Not worth the money. I ordered a whole wheat bagel with butter and a friend asked for a sesame with lox, cream cheese and onion. The whole wheat had what I can only call a suggestion of butter and the sesame had three thin slices of lox, hardly any cream cheese and just a few slivers of onion. When I mentioned the paltry amount of salmon to the counter person it made no difference . The total for these 2 items was almost $12, with the lox bagel being almost $8. Certainly not coming back. Shame, because it's a short drive...

The Bagel Factory has great bagels, especially for this area. All of their workers are also all very friendly and so the restaurant deserves recognition for that. However, they have a very clear organizational problem. Perhaps out of all three of the times I ate in-person, they had forgot someone's bagel that I was eating with. Each time, one of my friends had to go up to the counter, 15 after everyone else received their bagels, and ask for theirs. They would have then made the bagel then and there. This happened every single time I sat down to eat there. Today, I was left on hold for over 10 minutes after calling to get a pickup order. I could hear them the entire time and while the first minute they were dealing with customers, the last 9 they had simply forgotten they had an active phone call out on the counter. The worst part is, the exact same thing has happened to me once before around a week ago. They clearly have great hearts and great bagels, and I will still continue to order for them as their food is quick and fresh, but they need to figure their organizational management out.

Great place, good food..... I do wish they were a little more organized however. The staff is friendly. But once I was told by one employee that my payment was declined so confused I took my card out to pay again then the one who originally rang me out was like no that’s not hers. They they started yelling at each other about whose payment was really declined. Other times we would sit waiting for our food to be finished and not be notified that it was ready.

Today was my first visit here. This place is a cute bagel restaurant that has breakfast and lunch offerings. The bagels are perfect, they have loads of flavored cream cheeses and lots of combinations for toppings on sandwiches. The home fries are wonderful. My middle daughter accidentally spilled her lemonade and a nice man (the owner?) gave us a new one. We will come here often!