Wendy's

I went through the drive through yesterday, and waited 10+ minutes behind one car, that was also waiting 5+ minutes (then had to sit past the drive through to wait). When I let them know I placed a mobile order, I was told to come inside. I'm not sure why I bothered. Maybe a nutritionist took over the store and is pushing people to not eat there.

I come to this Wendy's, 3-4 times a month, and every time something is wrong or, they mess up my order, not to mention the customer service and staff. Very unprofessional, and I noticed the staff not wearing gloves or washing their hands. Wait tim sometimes is ridiculous when you go inside, because they only focus on the drive-thru customers. I gave it 2 stars for convenience only. If fast food is what your craving and have the means to travel to a different location or a different fast food place altogether, that would be my suggestion.

Food is good but past 7 months they're either getting wrong sizes of item( we order large sz and were getting medium) and always forget something in our order. I know this is a very busy location but the employees need to take their time to assure orders are 100% correct. We always know there is a wait which I dont mind here and there. But if I'm waiting over 10 minutes(which always range from 5-10 minutes every time) I expect it to all be there no matter if I order 2 items or 20.

Has to be the absolute slowest Wendy's anywhere. Doesn't matter if you go inside to the counter or use the drive-thru. I always use the mobile app to preorder but that has no advantage at this location. You will still end up waiting forever. Tonight I placed my mobile order using the app. When I arrived there were about 12 cars in the DT and inside was locked. The wait in line just to get to the speaker box to let them know I was picking up a mobile order took 21 minutes. The wait from there to get to the pickup window and get my food was an additional 10 minutes. So 31 minutes just to make it through the drive-thru for a Single burger. If this were a rare occurrence that would be one thing, however this is the Norm at this Wendy's. The real kick in the nuts after waiting 31 minutes, I took a bite into my Single and it was completely cold, and they also forgot to put on the Tomato and Mustard. Thanks for nothing Wendy's Broadway, I guess at least you are consistent. Consistently terrible.

Worst experience I’ve ever had at a fast food restaurant. Was waiting 10 minutes at the speaker for my order to be taken and then was sitting at the window for 20 minutes waiting for our food while workers are too busy talking, eating fries, and throwing food. Ridiculous. Never coming here again. Didn’t see any management either. Get new workers!!!!!!

AVOID AT ALL COSTS, by far the worst Wendy's in the area. 1 star is immensely generous. As we walked in the employees were locking the doors (it was 11:30am) they wouldnt let anyone in the store to order, and have signs that tells you the dining room is open on each of the front doors. On another note 99% of the time the card system is "not working" so you have to pay in cash. Hopefully the owner does something about these problems (like firing management and hiring new management) and makes it back into a place i wouldnt mind spending my money, but untill then i wont be returning.

Food is cold most of the time, fries are stale and salty most of the time. I always come back every couple of months to see if anything changed . And its alway the same smh. I won’t be eating here anymore. All I asked for was fresh and hot food . Just threw the nuggets and fries I bought in the trash. Waste of money