Moe's Southwest Grill

Been a while since we’ve been here. Back in the day the staff was friendly and would greet you with a great big welcome to Moe‘s. This time it seems to be new owner/management. they are robotic, no greetings and not too friendly. The soda machines were out of half of everything and the entire experience has changed.

They obviously don’t hire people that know how to read. Completely messed up my order and put steak instead of tofu. I don’t eat meat so that was a great surprise when I bit into my stack. No queso was put in the stack or my boyfriends bowl. Pay for something for it to not be there. When I called, the guy just said “That’s weird. I can tell my boss and you can come back in tomorrow.” No apology. And I don’t have the type of schedule where I can just go back in whenever I want hence why I ordered at 8pm. Just learn how to read and not screw up someone’s order entirely.

“Welcome To Hell” The Moe’s Time forgot about. I’d been to this Moe’s a while back and had a terrible experience, the workers were yelling at each other while they were making our food and the restaurant overall had an unclean feel. I didn’t write a review then, because they had just changed owners and were still in the midsts of updating things. Now a few years later it’s somehow gotten worse. The manager was yelling a workers preparing your food; the workers didn’t really care what you wanted, and the pile of unmarked food at the end of the line made it almost impossible for the person behind the register to find your order. The tables were not clean, the floors were sticky, and the interior itself lacked all the Moe’s art and decorations. Overall this place is terrible and we will not be coming back.

Third wrong delivery in our last 4 orders. We like Moe's so we kept giving them a chance as we don't like to complain. Usually it's just a missing juice for our son or a missing side of sour cream, but twice now we've ordered a cheese-only child's quesadilla and had one delivered that had onions and peppers, despite the ticket clearly saying cheese only (even in the special instructions). Combined with all these recent terrible reviews regarding food safety, we won't be eating from here again. Addendum: all of our incorrect orders were prepared by Yogresh.