Mcdonald's

I don’t know what happened to the management… maybe because every time I’ve been here he’s on his phone. We have had three raw burgers. Our last three visits. I tried to talk to them last time I was here and they said I have to order it well done? We are at a fast food place it’s not the quality burgers as a restaurant. They don’t speak English at all… something went really bad in the last six months!!

There is a very unprofessional male employee at this location early to late 20's, fuller styled hair, Hispanic and or native American, 5'5"-5'6" he doesn't greet or thank customers though this isn't his training. I've reported him for this before. I have called the corporate office to report him, it seems the call was directed to someone at home by the background sounds who really couldn't care less about customer experiences or employee conduct, I was told I'd be given a call back. 3 days later, on a Sunday, quite odd customer get-back with you day, instead of a phone call I received the ho hum text in response to my complaint seen in the pic claiming to be the McDonald's office. When I received the text I'd LITERALLY just been waited on at the drive thru pay window by the rogue employee, who still had/has the same bad customer service after my complaint, seemed a very odd and hard to believe coincidence. Maybe customers are being followed through their app which I have. Their hiring catch phrase "A side of I can be myself here" is TERRIBLE, maybe this is why this employee continues to behave as he does. The last time he waited on me he took my card out the reader, then the receipt, then right in my face held his hand on the side of the register for around 7 seconds to read my name on my card because he doesn't like I reported him. No one should hand a business representative their card for the purpose of processing a payment and be disrespected and harassed and have their privacy violated. I immediately asked for the manager at the pick up window to report this. She was personable and apologized for the employees behavior and said she'd talk to him now. My original review was a week ago Sunday. It was Friday before that Sunday the employee in question waited on me, I mentioned his holding my card on the side of the register looking at it for awhile before returning it to me. This Sunday morning I get a call from my bank saying multiple unauthorized card charges have made with my account. This McDonald's visit incident is the only visual thing I observed when using my card. Could be a coincidence, the employee could have a super recorder brain, or had a device near him that skimmed my card.

Manager and employees are clueless about the new points and drive thru codes on the app. The codes don't work half the time. And then the manger always says they don't know how to fix it or don't know what happened. Today, I gave them the code in the drive thru... it showed the discount on the screen... they read of my total at $5.06 then when I paid, it was around $8 not discounted. The manager continued to argue with me saying that I didn't give them the code. I wouldn't complain about but it happens all the time. Managers need to be trained better or app needs to be fixed. I will say that the Food is usually good at this location though.

Waited literally 26 minutes for one combo meal and 2nd fries and the food was trash. I was thinking, hey, at least it’ll be good. The lady says there’s only 2 people working and I’m like ok I get that, do what you gotta do. But then the fries were burnt. Burnt. Soggy. Old. The whole reason I waited half an hour at 10 at night. Forget the $10. It was a waste of time and I’m still hungry. My dog wouldn’t eat those fries. If you’re too short staffed then just close?

Came in with my girls to have late lunch. The girl at the registra was not polite at all. When I gave a receptor for a survey I did she said that I could not use it because it had to be Turner in at the McDonald I got it in. The receptor clearly state valid at participating US McDonald's. Additional did not give me a receipt for my purchase. So I couldn't make a complaint with the right info. Then a child came from outside they had thrown her backpack away because she had step outside to meet her friends that were coming out of school. Then she procedes to yell at workers that does not understanding what an Apple pie is and tells him i don't know where you came from that you don't know what a pie is. Really, I worked at McDonals but this store is really a bad place to visit and I Wonder who is managing this store.

Dont waste your time here seriously. Around 330-400pm I went through the drive thru got a double quarter pounder meal no pickles a McChicken an a small fry. Had to wait atleast 5 minutes to get a regular quarter pounder an mcchicken an a small fry. So far they forgot a medium fry an a double quarter pounder its whatever so I go in an explain I need my medium fry an double quarter pounder no pickles please. They hand us our fries then the burger. I go out to my car to see pickles and no onions on the burger couldn't even go back in bc of how ridiculous it was at that point

The manager Monica is a liar and a thief. And the dude Jose who works there is a rude person I am calling Monica a liar because she told me she had no Jose working there but it clearly showed his name on his name tag. They stole 20 dollars from me and said it was because of the kiosk? If anyone knows how to get in touch with her boss I would love to hear from you. I will not stop untill she is fired