Taco Time Nw

The FOOD itself was hot, fresh, and yummy EXCEPT that the sour cream in all of our soft tacos 🌯 was placed over 3/4 down rather than being spread out. Eating a spicy menu item I need that sour cream on most of it..not all in one place. 😁 The tater tots at Taco Time are sublime with the best crunch and flavor! I also adore the soda selections because my fave Diet Cherry Vanilla Dr Pepper 🥤🥤 can only be found in that type of machine. The drive-through was backed around the corner so we decided to order inside. As I walked inside the lobby was ghostly quiet without a single customer. Someone I couldn't see threw out a "Hello" so I expected to place an order fairly quickly. I understand they were busy in the drive through but my order wasn't finally taken until about 3 minutes later. The gal who took my order was cross because I couldn't hear her questions and irritated at the request of repeating herself. Customer service is supposed to be part of any restaurant's service experience ; however, the quality of their service in the lobby experience hasn't been a positive one in my visits here. Overall if this was my first visit to this location it's doubtful I would return. It's only because I adore their food that I return but I hope there will be changes so I can eat, smile, and leave joyful!

We ordered Crisp Beef Burritos & Tater tots. The burritos were definitely NOT crisp, they were limp. Both ends were burnt & inedible. I believe they are "pre-cooked & sit in a warming tray. They weren't fresh, fresh!! The tater tots were cold. It's not rocket science! Why are the different Taco time locations so inconsistent?