Starbucks

I have been a customer here for over a decade. Up to a few months ago, almost a year, i would know all the baristas by name and all.was great from the customer service to the products. However, lately my orders have been done pretty mediocre. I am very particular about having drinks with extra extra whip, and i always need to remind them to add the darn whip. This is a pic of what should have been a grade drink with extra, extra whip and extra caramel.

This review is for Coco. I came in today and was warmly greeted with eye contact and what I could tell was a smile (under the mask) right as I entered the door. Once I was at the register she created such a personal experience by asking me about my day and having brief chit chat with me. Outside of work, I can tell she is clearly is such a genuine, kind hearted individual. I also applaud her for helping suggest yummy items for my breakfast while being sensitive to my dietary restrictions. When I left, she personally handed me my items from behind the counter, gave me another big smile, thanked me for coming in, and told me to have a wonderful day. A lot of the times I go to Starbucks for its convenience but this experience was so sincere and memorable that I will definitely come back to this location specifically. This team has a true superstar and because I see real people beyond them being employees, I think individuals like this deserve to be recognized; so thank you Coco and I hope others will come in and have the opportunity to share a similar pleasant experience with you!

The baristas at this location don't want to give you what you pay for. I have a favorite beverage. I know how it tastes and what it should look like. But I show up for my online order and sitting there is a Grande drink in a venti cup. I ordered a venti. It was 2/3 full. I ask about it. She suggests more ice. Are you kidding me? I have ordered this drink at probably 10 different Starbucks. This is the 2nd time I was shorted on my order and the shorring only has happened st this store. Not going back.

By far the worst Starbuck's I've ever been to. They do not know how to make a Espresso Con Pannas (doppio or triple) correctly 75% of the time. Their food case had 4+ little flies (probably fungus gnats) in it yesterday nibbling on the food they sell to customers (see 2 on top of choc chip cookie). Sometimes there is only 1 person working and I have to wait until that barista takes the order from customer in front of me, then the barista makes their drink before taking my order. Their manager should be either fired or retrained, and that manager's manager should be strongly reprimanded for incompetency.