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We went here yesterday April 7th cause it was my youngest daughter's birthday she turned 11 and we let her pick where to eat, we was actually greeted by 2 employees that was behind the counter. The young lady who took our order was so nice and polite and kept saying happy birthday to my daughter. And the other employee I didn't catch his name I wish we did cause he was really super nice and they both made us all feel super welcome and he asked my daughter which flavor cake sounded the best "lemon or chocolate" and she said chocolate and he went in back and brought her out a chocolate cake and even added extra Buffalo chicken to her order. If I could add 5 more stars I definitely would.
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So it was dead, so we ate in. The dining room was messy, chairs were sticky, crumbs all over the tables, but no one in drive thru or inside besides us. I ordered a famous bowl and a side of mac and cheese, but instead I got mac and cheese with a side of mac and cheese. When i told the girls they just giggled and then got me what I actually ordered. What the hell? Two stars because it was ready really fast…was weird for the chicken to be cooked that quick but.
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Both drinks, one diet and one regular we’re so disgustingly flat you couldn’t drink them. Only the drive through was open so, of course, a woman pulls up right next to me complaining that there was hair on her food that they just gave her. So instead of saying please pull off to the side and we’ll get you all taken care of, this is what i stared at for ten minutes while waiting for them to take care of her complaint. Oh, and of course, I ordered extra biscuits, don’t know if I paid for them or not because I didn’t get a receipt, but I can certainly report that I didn’t get them. I seriously hate fast food drive throughs nowadays. They ALWAYS forget something.
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This particular KFC tends to skimp on its portions and the wait time is ABSURD for how few people are in line.
Edit: Wow can't believe its possible but they've gotten worse. Prices have gone up and portions are even SMALLER than before, and I dont just mean the amount served but the size of the pieces too. Just absolutely ridiculous dont recommend this one better to go to Wendy's if you want Chicken.
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Staff was nice , however ordered my son a kids meal was told it comes with a Capri Sun instead I got a squeeze apple sauce and no drink. Not really a huge deal but with current upraising in prices I expect to get everything I pay for.
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Very poor experience at this KFC every time I have gone here. Not only are the staff rude, they mess up orders, and have even overcharged on a few occasions. Not worth the money or the wait, which seems to last forever.
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Ordered the $20 fill up. Who ever packs the orders needs to try eating what they pack. The bucket had chicken on the bottom, biscuits on top, then the lid was crammed down on top, effectively smashing the biscuits.
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I would like to have given more Stars but the staff was so new, I couldn't. Ordering was very difficult as the manager was training new people who did not know what they sold. Finally got my order taken and pulled to the window. The manager explained that everyone working with him was new and in training. I told him that was no problem and that I appreciated him letting me know. However, after the very difficult ordering process, I got back to my hotel room and my order was missing things. What I got was very good but overall it was disappointing. I do understand the employee shortage currently happening but I paid full price, was very understan6 and did not get what I paid for.
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