Z Vault

Used to love this place. Everything tastes great. However now it’s outrageously overpriced. Prices went up twice this year. Of course these are the times, but the mobile app and website prices are incorrect, and only after placing an order are you surprised that everything is about $.80-$1 more than advertised and what you were expecting to pay. I also had a black hair in my smoothy bowl and on a different occasion I witnessed the cashier making someone a muffin plate (adding blueberries to the plate) without gloves when they handle money/ payments. No washing of hands.

11:18 am on Monday 4/25 Stopped by to try this this morning because I don’t live in this area. Wish I wouldn’t have wasted my time. Ordered 2 16 oz smoothies ($6.75) (+2 alternative milk which was like $2) a piece on the pull-up menu. Got an avocado toast which was like $6.75 and added turkey bacon which was like $1.50. The girl that was answering the window tells me it rung up to $30… the math isn’t mathing there. Menu is very misleading. Asked for a refund and got an attitude of annoyance which was strange. When I had to go inside from the drive thru to ask for a receipt for the refund they said it doesn’t give a receipt for the refund? I’ve worked in this same industry for over 5 years and would honestly never deal with a customer like that. Very sketchy and disappointing. Edit: called back to speak with a manager to see if I could get some confirmation that my money would be returned. The girl wouldn’t even let me speak to a manager. Like what? This place is so unprofessional. Never again!

Do not go through drive through here. We were told our order would be brought out to us if we wait by the front entrance. 25 minutes later I walk in and our order was half done sitting by the window. Food was cold by the time we got it. Horrible customer service. I did get two tokens for free drinks which was nice but it still shouldn’t have happened.