Review Starbucks - Bedford

Greasy brownies. Somehow the hot chocolate was mostly milk and didn't taste like chocolate. I had to add some chocolate syrup at home and noticed that the top layer was oily when I opened the lid. Why? I had to skim what I could off the top. Thank goodness we had gift cards and our own chocolate syrup.

I came through the drive-through this morning to get my drink and a danish for my son. I didn’t come into the store because he has a cough, and what I think is pink eye, so I wanted to minimize my contact with anyone else. Thus the drive-through. The store has run out of stoppers, which is fine, but when I asked for a sticker, they said they couldn’t do that through the drive-through. What???That makes absolutely no sense! If I thought it best to come into the store, I would have, but it is completely ridiculous that you can’t put a sticker on a burning hot beverage that you’re handing to someone through the drive-through. If you can’t provide a stopper, the very least you could do is provide a sticker without someone needing to expose everyone in the store to unnecessary contact. The young lady at the front counter seemed extremely over her job. She did not smile, she did not greet me, even after I told her good morning. She rolled her eyes and asked if there was anything else I need and proceeded to rush me out of the store. I spend anywhere between six and $10 per DAY at Starbucks. The very least the employees working here could do is be polite. Customer service is not what it used to be. 😔👎

This store is always packed in drive through. So I go inside. What is disappointing is if you are inside they treat you poorly as if you aren't important enough to serve. Drive through is always priority, the call ins, last is those customers standing inside waiting and watching 👀 seeing 7 workers but not getting their drinks. I waited 8 minutes before asking about my drink, when I was told what's my name, and they didn't find it, they asked if I ordered at the desk, I said yes, they said oh, was it a cold drink, I said yes, I ordered over 8 minutes ago. She proceeded to tell me I am not the only order. True, but out of 7 people, 1 should focus on those of us not lazy, not in a car or on a phone, but the ones standing inside watching you make drinks to sit on a counter while I'm waiting. The way Starbucks procedures work, does not work for f2f customers 😑 ! 1 person should prioritize inside customers who are standing, waiting, watching 👀, and feeling like they aren't priority 🙄 in Starbucks. Sad that f2f customer service is treated like a red headed step child. Shame on Starbucks!!!! I have the app, I am a gold card carrier, and drink Starbucks coffee at home, I matter and deserve priority no matter where I choose to go for my coffee! Please treat f2f customers better and faster!

Fun and friendly staff. Great coffee even close to closing time. I appreciate that this location is open until 10pm. My friends and I gravitate to here because it's comfortable and open long enough so that we can hang out and talk. Thanks for the great atmosphere!

It's Starbucks what can I say. Clean facility including restrooms. I didn't mind the lingering smell of bleach. I actually appreciated the extra commitment by staff to ensure cleanliness. Only issue, one stall restrooms and the latch to the ladies restroom door seemed broken.

The quality of beverages have gone down since I parted ways with the company. My cold foam is not cold foam at all. I ordered a london fog and the barista offered a black tea in replacement of the earl grey. When I told her it is not the same as earl grey, i was told its ‘black tea’. Early grey is a black tea, with lavender notes; so it is not the same. Very disappointing experience and waste of my money.

Friendly atmosphere and customer service is severely lacking at this location. Instead of staff harassing one another to try to figure out who messed up the order try "I'm sorry about that, thank you for your patience. how about we do this to make it right.." not in front of customers while someone is on the phone with you saying "who bagged? Who bagged this? That's weird we never do that, that never happens" actually Starbucks running out of food items and then not marking it on the app that they're sold out is a very common issue and it's an understandable one and an easy one to resolve I know because other Starbucks have handled it with grace in the past.... This one... Needs work.. overall did not appreciate this experience

They do not have dine in as written in Google. But you still can set outside in the open air if you like. The staff were nice and served us fast. And as usual, starbucks has the best coffee.