Chili's

Service was awesome . Loved our server Jackie R. great attitude even though it was late and she worked all day. Atmosphere was nice. Food was awesome, best southwest egg rolls I've had. Food was the best amog all the Chili's. My only complain was the water, I'm hoping the higher UP is reading this. There was SO much chlorine in the water! You could smell and taste it. It was like drinking bleach. Please, filter the water.

This place is always great, we left On The Border across the street after sitting down for 15 minutes with no waiter/waitress to even get our drinks. Called Chillis from the table to see if there was a wait and they said no. We got to Chillis and were seated immediately, we got our appetizer and drinks within 5 minutes and our food within 10-15 minutes. Awesome job all around and they had different people bringing appetizers and food while the waitress took care of the tables and drinks.

I go to this Chili's often enough and almost exclusively use their online platform. Ordering is simple, but their curbside and to-go needs some serious work. Their times are never accurate. I live four minutes from this location and have been given waiting times of 30 minutes (on a busy day, understandably), yet when I arrive ten minutes early my food is already done and COLD. This has happened more than once--these orders were the Cajun Chicken Pasta. I've had times where I've ordered and immediately go to the restaurant and my order is ready. Less than 10 minutes. The garlic bread is soggy, the pasta is luke warm at best. Then today was the worst. I was given a waiting time of 20 minutes. I leave immediately and get there 15 minutes early. This time I ordered the chicken tenders with Texas cheese fries and a couple other sides. I check-in, as I always do, and then I sit and wait, and wait, and wait. The time they gave me already passed, so after a few more minutes I call to see how much longer my food will take. I'm not upset, I'm just trying to gauge how much longer I will be sitting there. The lady on the phone was not the lost polite, albeit she wasn't out right rude, but when I asked how much longer she simply answered with "I'll bring the food out as soon as I can" and then comes out a minute later to hand me cold food. I have been waiting for over twenty minutes and I'm handed cold food. The tenders are luke warm at BEST and rubbery, the fries are luke warm and the cheese is SOLID. This is absolutely ridiculous, and I would definitely like to be contacted by management.