The Beacon Bagel

Always a great experience at The Bagel Shoppe in Beacon! All the staff are very accommodating, polite, and caring! The food and bagel selections are amazing. I especially love the Shoppe sandwich on a toasted onion bagel or asiago bagel with munster cheese and eggs over medium. The absolute best for meat and cheese lovers. There are also great options for vegans. The grill turns off at 2pm and the store closes at 3pm. You won't be disappointed.

I don't usually write negative reviews, but my experience yesterday at The Bagel Shoppe was unfortunately memorable for all of the wrong reasons, and sat with me the whole day. I recently moved to Beacon and had a few friends, with their children, come to visit me for the day. I figured, "what better way to start the day off than a local bagel?!" When we entered the shop, the staff immediately told us to get into a separate line, where one server took our orders all together, even though we repeatedly told them we wanted to order separately (as we were several different families). But, they kept ignoring our requests. Meanwhile, 2 dozen people came and went from the shop as all of the other servers were helping the rest of the customers. We ended up waiting 20+ minutes for our order, and when the food arrived in one big batch, all 4 families had to decipher who's food was whose, and then figure out who was paying for what. On top of all that, several folks in our party got the wrong bagel order. It was the most confusing, frustrating, and disorganized experience I have ever had in a bagel shop, and lived in NYC for many years. Bottom line, I won't feel comfortable taking friends to The Bagel Shoppe until there is a serious change in their approach to service.

Today’s Experience I came in this morning around 8:15am and a young women was cleaning the bottom refrigerator where they keep the butter. She got up to get me a bagel. She didn’t brother to wash her hands from the dirty rag she was using. I mentioned it to her and politely asked her to wash her hands. She took offense, caught an attitude, walked away and told her coworker to help me. Her behavior was in excusable, disrespectful, and bad customer service. She had an obligation to adhere to health and safety guidelines. All she had to do was wash her hands after using a dirty rag to clean the refrigerator. Needless to say I WILL NOT be going back after all these years.