Panera Bread

They are always so sweet! I come here to work/ study. Manger (I think ) walks around and ask if I’m doing ok and he make sure to give customer good experience. And today, staff came to clean my plate, he asked me if I want warmed bread(my bread was already cold), he came back with warm bread and butter! This might be nothing to them, but it warmed up my heart too. I just wanted to say thank you:-) Hope y’all having great day!

I ordered catering with 2 traveler (96 oz) coffee, a tea traveler, bagels and cream cheese for a training I was facilitating. I had the order set to be delivered from 7:15-7:30 because the training started at 8:00. When the delivery hadn’t arrived by 7:42, I called. The person said the deliver driver left 40 minutes ago and to call back if they still hadn’t arrived in 15 minutes. Then, when the order arrived at 7:55 am, there were no cups with the order, only lids. We couldn’t drink any of the coffee or tea. I called at 7:56 and asked for them to deliver cups and was told they couldn’t because they didn’t have a delivery person there anymore. I then asked for a refund. I was told they would refund the coffee and tea. When I received my invoice via email, nothing had been removed. I called at 6:30 am this morning and asked to speak with a a manager. The manager, Janice, said she could not do anything because she wasn’t there yesterday and that I would need to call back later this afternoon to speak to the GM who was there yesterday and could probably help me. I do not recommend using this location for catering. I still have not been refunded for the coffee and tea that we couldn’t drink.

The food always taste really good! However, when I order ahead through the app, my order is consistently wrong. Not once has my order been fully correct, something is always missing. It’s either the drink, the whole bread bowl, the side baguette, always something. I order ahead because I’m typically looking for grab and go so I never notice the missing item until it’s too late. I’m not gonna say don’t eat here, because, again, the food is really good! But double check your order for them because I don’t think they are double checking on their own!

Food still good... but had to change my 5 stars. Ordered online. Order was missing an item. Spoke with the manager and was told they called me to let me know the item was out of stock. I did NOT receive the call AND was still charged for the missing item. Manager told me to call Door dash for a refund because they had my payment. Really?!?! Door dash said they contacted the merchant (PANERA) to issue my refund. Still waiting. NEVER ordering online again!