Planet Wings

Normally, my order is usually correct. I placed an order today, waited in the store for my order and they are missing a Dino Nuggets order that I paid for and have not been answering the phone for the past hour. I felt terrible because my niece had her food and my nephew had nothing to eat and I’m out $7. Losing money is never fun but the fact that my nephew thinks I didn’t bring him anything sucks.

Extremely rude when picking up my online order. Your sign says take out. So what means I am to go into the establishment. Was rudely spoken to and told I was not allowed into the store when there is no si GB n stating such. Then when I was approached by the male employee he just puts his hand out for me to give him my form of payment. Then when I get home one of my orders only has 9 wings in it when I ordered 10 and also the portion of onion rings I normally get was much smaller than usual. This isnt the first time my order was short in the sense of chicken. I've ordered the buffalo chicken sandwich in the last and barely had the size of one chicken tender on it. For the amount of money I paid you would think there would be what you would assume a fare amount. I understand that the chicken is bell and Evan's so the wings are small and that's not what I'm referring to. Your employees need to be more polite and friendly along with making sure there is some sort of quality control. Considering each wing is basically $1 its important that your customers get what they pay for.

As the other review stated... I wish I could give a NEGATIVE stars. My brother an I walk in eager to order some wings looking at the menu. About 10 minutes passes by (in the front of the line almost empty store) and the man in the picture included had still not spoken, looked or even acknowledged our presence. Not until another few minutes of us standing there saying "hello can we order our food?" did he still not look up or say anything to us. Instead he PRETENDED TO BE ON THE PHONE PLACING AN ORDER ON A REGISTER THAT WASN'T EVEN ON. All while the cooks stared at us and the delivery driver was sitting on his phone with food to be delivered sitting there with him. I will be speaking to the BBB, corporate, Yelp and whoever else i must speak to, because I hope this poor service wasn't because we were two black men that entered (with an empty store and two groups of people already eating) and were refused service. We left and never got to order our food...

-10 STARS !! DO NOT ORDER HERE!!!! I PLACED MY ORDER AT 4:56PM ! AND DIDNT RECIEVE MY ORDER UNTIL 7:04 PM . when i finally got my order it wasnt made correctly ! and the delivery driver forgot my drinks and told me i had to wait until his other deliverys were made! i am so furious i want a refund ! save yourself the headache ***DO NOT ORDER FROM HERE****