Chipotle Mexican Grill

Firstly, the service was EXTREMELY SLOW. The store manager was sitting in the lobby on his phone while 2 workers switched between making bowls and cashing people out. The workers were not friendly and appeared annoyed by the customers. I came in to redeem a reward. Upon attempting to redeem my reward the associate informs me that I owe $5. At this point, I ask why? She does not respond and instead walks away (provided me no explaination) and grabs the manager who is on his cellphone during this time. He then informs me that I owe $5 as well. I politely ask him why do I owe $5? (simply because I did not see it on the app) He replies " I don't make the app." As a manager at Chipotle facility it is the customer's expectation that the manager is able to articulate what the reason would be for paying an additional $5 or provide the customer with direction as to where the terms are stated in the cellphone application. At this point , Jamel the store manager provided no other solution, scoffed at me in a way that I annoyed him. He provided poor customer service during this interaction and provided a disservice to a loyal customer. I am very disappointed in the service that was provided today and I would recommend using a different location until there is something done to improve the customer service.

Worst Chipotle location… well, maybe aside from the Harbor location. EVERY time I go I’m met with attitudes. No matter the time of day, no matter the weather. I can come in with a smile. I can come in with positive energy. No use. I get it’s a fast-paced environment but that’s what the employees signed up for when they agreed to work there. Not only are the attitudes a mess, but the overall presentation of the food (and how they bag the food) is seriously lacking. They have more focus on talking about their personal lives. They’re making Chipotle look bad.

This is the same chipotle where the manager threw a pair of scissors at a customer because he was insistent on a refund. The service never got better. Employees bark at customers and are visibly upset when someone walks in the door. Then yell and turn at at each other, constant bickering over who needs to get on the line.You made delicious food, but can't stop hiring people with disgusting attitudes. How is this business so difficult?

So rude. Cashier didn’t even speak. When I went to give her cash she stared at me and said do I have a card. I’m not sure if they were not taking cash at the time but I wasnt aware. She definitely didn’t make it know in a respectful manner. She Was doing everything except ringing up my food. Had me waiting to pay for food and there was no one else in line. Do not go to this chipotle. From my experience it’s always ghetto and unsatisfactory.

I used to love this location but recently every time I go the staff are unmasked, they are out of several ingredients and don't tell you until your burrito is half built, a line of 2 people in front of you takes 20 minutes to get in and out, the line is dirty and cluttered, the portions are smaller than any other chipotle, and/or they mischarge you for the wrong food. This used to be a go to spot for me and now it's just stressful, slow, and painful :(

A manager named Carter gave away my food and refused to remake it. When trying to understand how this could happen he walked away as I he couldn't be bothered to speak to me. Then when trying to obtain further corporate information he became combative and threatened me with assault before walking away entirely refusing to answer anymore questions. Don't come here if you want your food given away and don't complain or the manager may want to fight you.

This has got to be the worst Chipotle to ever exist. I’m sure the only reason they are still in business is because of their location as I’ve found myself going back there after swearing it off because it’s convenient, but never again. The workers are so unprofessional, it’s disgusting. They wouldn’t know what customer service is if it slapped them in the face. They’re rude, slow, open and close whenever they want, they almost always close early, never have any ingredients, stay on their phones while dealing with customers, constantly goof off and yell around with each other while customers are waiting to be served and just provide a very bad experience overall. Do yourself a favor and heed to these reviews. Do not go or order from here.