Mcdonald's

As you may know this particular McDonald’s serves breakfast all day. My 11-year-old Prefers the bacon egg and cheese biscuit from McDonald’s for breakfast on the weekends. Because a lot of times it’s after 1030 AM. So the biscuits they serve have been sitting under a lamp getting hard, so when I complained that the biscuits were hard the manager Rebecca adversely aggravated by my complaint said “we don’t make fresh breakfast this time of the day” Mind you on the menu it says breakfast all day. I asked for her name which she refused to give me, then I asked for the corporate number, she also refused to give to me and then slid the window closed and walked away. This occurrence happened about three weeks ago. Since then I have learned that if you’re ordering food that you want to be made fresh, when ordering ask that it be“ made to order“ if the cashier puts it in correctly it will see it on the screen. This means they will make whatever you’re requesting from scratch fresh. Last Saturday I went into order my usual bacon egg and cheese biscuit and in the drive-through I also requested that it be “made to order” when I got to the window to pick up my order I am mediately felt the biscuits and they were hard as a rock. My favorite manager Rebecca was there waiting for me, I told her the biscuits were hard and that I had ordered them. “made to order” her response was that we’re not making fresh breakfast and as a matter of fact we’re not serving any more breakfast today because of this order. Then she told me I wasn’t welcome on the property anymore. When she slammed the window in my face I just drove off thinking that on Monday morning I will come here and get my refund. I showed up Monday morning after I took my kids to school and in the speaker I said I’m here for a refund, the lady said we don’t give the refund . I said I’ll be up there to take care of it in a minute. When I arrived at the window I handed them the bag along with the receipt and said I would like a refund, the worker turned to her manager Rebecca and Rebecca said we’re not giving you a refund . I said I’m not leaving The drive-through until I get my refund. Rebecca said “call the police”. When the police arrived they listen to what I had to say and then they went in to speak to The manager Rebecca, they came back out with my refund. This could’ve been handled appropriately by just giving me a refund and trying to do better the next time. Rebecca could have chose to say many appropriate things like, can I refund your money and make you something else? Or I’m sorry about the biscuits, whatever. She had a horrible horrible attitude and has no business waiting on the customers, I am a business owner myself and know that it is very hard to get good people that care about what they’re doing And taking care of customers in the best interest of the owner. If Rebecca worked for me, I would fire her on the spot. The picture posted is not the manager Rebecca, this is the worker that Rebecca was standing behind telling to refuse my refund.

I ordered breakfast this morning in mobile apps, drive thru, I paid the items, I also I order a few sandwiches, when I got to the window, this crabby lady, are super rude, she feel she had entitlement to be rude, nasty to her customer, I gave me my order, & I reminded her of my other order, she handed me with her nasty attitude, I remind her again that the drink is missing she mumbling because she got bothered that I told her that my ordered is incorrect, I asked for a manager, SHE SAID I AM A MANAGER, She is a day manager, black hair lady. Plain rude, she did not bother to apologize, I cannot see someone to come to work & treat a customer with bad attitude. She should get fired!!

This location used to be very professional and quick, but as of late the service has deteriorated. Wait times are up by at least 20 minutes almost every time I come to this location. I can name on more than several occasions when both lanes are “open” only one side is getting their order taken. Today I waited for over ten minutes at the Board to get someone to take my order while 6 cars that arrived after me ordered and got their food before I even got my order in.