Panera Bread

I've been to this location 3 times since it opened. Greeted warmly, waited on promptly and the food was delicious. For the people complaining about how long the drive thru takes, or how long it takes to get you're food. Wise up and understand something...they are not shutting down because of short staff. They are working with what they have and most importantly, they are open for you. In the time of the great resignation, they are at work and working hard. Get your head out of your *as and give them a break. They are doing their best. Great job Panera!

They don't really know how to move their line, and for the mediocrity of their food and beverages I think they're considerably overpriced. The worst thing is their "rewards program." Don't give these folks your phone number, it's a waste. I never seem to have earned anything if I'm in the drive-thru, or maybe I'm still just forty-nine more visits shy of my free bagel with no cream cheese. If I go inside, they might tell me something ridiculous like, "Oh, you've earned a dollar off a You Pick Two! Would you like to use it before it expires tomorrow?" No, I'd just like a cup of coffee that costs less than a gallon of gas without any of your superfluous names for sugar syrup added in. I'm looking at you, "Madagascar Vanilla." You can't let well enough alone and just call it a vanilla latte from St. Louis Bread Company; you have to call it a Madagascar Vanilla Latte from Panera, or nobody will give you their money. I understand. Nearby, I'd rather go to Six North Cafe or More Than Coffee. Check them out, save yourself some dough, and upgrade the quality of whatever you'd normally get from St. Louis Bread Company-excuse me-Panera. The new building is a soulless prefab I can't imagine spending any real time or money in either; it looks like the lobby of a Holiday Inn Express.

I ordered online today for “Rapid Pickup”. Unfortunately the shelf was empty so I stood awkwardly by the soda machine thinking it was not actually ready yet. I saw my bag was labeled and checked by one of the employees but was just sitting there in the kitchen prep area. There were three Panera employees who just looked at the bag and never moved it to the “Rapid Pickup” shelf. I just wish people cared about their job performance and were helpful towards customers. I shouldn’t have to wait in store when you have a “Rapid Pickup” option. Your freshly constructed location and interior designed cafe’ means nothing if your customer service is terrible! #Bye

Different name. Different experience. Not great. The staff is careless at this location. Short tones, rude facial expressions. Did not get asked for my Panera rewards number and didn’t get receipt to put it in on my own. Sat in drive thru for 1 minutes while the staff could be heard laughing and telling jokes inside. Meanwhile the food I got was cold.

Clearly this store has a problem with getting delivery orders correct. I ordered last month, received the complete incorrect order in my bag with my name. Customer service helped, gave me a credit to try again. Well today I tried again, got my order wrong AGAIN. Just straight up missing food. I don't understand. The old location never ever got the orders wrong. Someone needs to look at work flow at this location and figure out why this keeps happeneing. #694097585

The manager told us this is a prototype store 14646 Manchester rd. I did not have a good experience. I much preferred the old location in the strip center. The new store was out of summer fruit cups, yogurt parfait cups, muffin tops. The dining room is small and crowded. The patio is much smaller than other locations. The clerk told us they were out of stock because the truck comes tomorrow. I know Panera bread can do much better than this. I do not like your prototype location at 14646 Manchester rd