Restaurant Runners

I downloaded this app and several others as its hard to find someone that will deliver to Shafters main area. Low and behold this app offered a select few restaurants from Bakersfield that would be willing to allow their food to be delievered into Shafter. After ordering $120.00 worth of food from Frugattis, I got a call from someone at Resturant Runners who explained to me that they don't deliver out to Shafters main area but only to New Shafter which is closest to 93312...I said well it gave me the option of using your service. I put in my exact address if thats the case your app should have stated that as the other apps do. Regardless she said we will honor this order this once because they were slow right now but other than that it isn't profitable for our drivers to go out that far...i cancelled my order out of offense. You would think that during this time that we are in lockdown and so many families are struggling financially someone would have been fine dropping off food for a $15 tip on the app and the cash tip that they would have gotten in person. Your loss I will order food and keep money flowing in my town.

I've been ordering from RR for about 3-4 years. The app is easy to use and has been recently updated. The drivers are great! Their always professional and helpful. When I place my order online they always call me if for some reason the restaurant can't complete my order as is. Seriously they are the BEST!

They charge a large delivery fee ($8.95) plus a $40 minimum for most orders. Also, hidden is a $12.95 Service Fee that gets tacked on under Taxes. That amounts to a total of $20 just to have the order delivered, plus a minimum of $40 = $60 + tax MINIMUM. The Service Fee should not be hidden, but they do it to trick you. Terrible business practice and a total rip off. Plus, 1/2 of the restaurants listed, AFTER searching by my address, don't deliver to my house. Uber Eats will now replace them.

I had a great experience, everyone I dealt with was very professional and kind, food was delivered to me and it was still warm when I got it, driver’s uniform was very clean and it made me feel good about him handling my food. I also really love that they lowered their rates to compete with Uber Eats, that shows that they care about their customers.

They never put in your "special requests" even though there's a spot to them in specifically. I just wasted $23 one single person's food only to find I was incredibly dissatisfied because they didn't tell the restaurant about my personalizations. This is after I decide to try them one more time after being asked by a driver to pet my kitten which would have involved me inviting him into my home, which made me very uncomfortable. I will be deleting this app and will not waste anymore money on this service.