Villa Fresh Italian Kitchen

Sooooo..we’ve been coming to the mall since I was very young about 12 years now and we have always eaten there because the food IS pretty good. Though these past couple times I have gone the staff have been extremely rude and an older woman rolled her eyes at us because she didn’t want to wait for us to decide what my sister and I wanted (my sister is shy). The boy next to her thought it was funny (when she rolled her eyes and gave us and him a look) and cracked a smile. (He also was rude when talking to us.) This last time if you aren’t specific they don’t ask and give you whatever and if they don’t hear you right they are rude to you when you tell them what you actually were asking for and when you aren’t done completing your order once you order the first thing. Very sad with how the service has gotten and I hate to make reviews. I have been coming here for ages and love the food. Please fix this.

I wanted to buy a kids menu with a slice of cheese pizza, a drink and chips. The gentleman did something wrong and gave us a bigger slice pizza. The gentleman at the register, which seemed to be the manager, asked us in a very rude way what else we want and charged every item independently. I mentioned that we wanted a kids meal. He pointed out what the sign said. But how should I know how big or small a piece should be?! I did not enjoy this experience.

They microwave their food, and nothing looks or tastes fresh. A restaurant should never microwave food. A man was sitting where people set their plates as you order. And as we were were ordering a man interrupted (who looked like the manager) us to see if the cashier wanted ice cream. 10 dollars for a microwaved meal.