Boston Market

2023-03 This location seems like it is being milked for the last ounce of cash (literally) after it has been bankrupted. BUT…. we went in there around lunch and ordered the half-chicken plate. And it was tasty. Mashed potatoes? Great. Caesar salad? Crisp and fresh. Corn bread? Too-sweet for my liking but otherwise warm and fine. Chicken? Well roasted, juicy and delicious. Rice? Not dry not soggy just right and great flavor. The store was pretty clean. The restroom was disheveled but fine. Definitely not disgusting. The employees (all three of them) were friendly and helpful even though they were grim and resigned. They know the end is near even if they ignore it and put on brave faces. One knows the end has come when: 1). Ceiling tiles are missing (from a recent issue with the HVAC judging by the locations of the missing tiles). Ceiling tiles are cheap and easy to install. Not taking an hour to run to Home Depot and stick up $30 of ceiling tiles? End times. 2). Hand-scrawled signs on the exterior door and taped to the counter say “cash only”. Credit cards increase average customer spend by 40-60%. Many people don’t even HAVE cash these days. Not accepting business from each person that would like to buy something? End times. 3). The soda machine doesn’t and hasn’t worked. So no drinks available besides bottled beverages. Biggest food profit margin not available and no plans to bring that cash cow back? End times. 4). The hours are different than what’s online. They are closed ALL DAY Saturdays. Not using the paid for space and equipment on the biggest shopping day of the week and then not letting customers know when you are or are not open? End times. While it’s still open the food is good and seemed healthier than many, many fast food places. I’ll be sad when they finish this last gasp.

I'd never been to a Boston Market before tonight. After a long day at work, thought I'd grab my husband and I something easy for dinner. I opted to go inside rather than the drive through, as I wasn't super familiar with the menu. I was a bit unsure about what to get and the gentleman at the register was very helpful when I explained the number of people I needed to feed and what we liked. Very good customer service and a good value for the money. We enjoyed our meal very much. We'll be back.

Good & Bad Experience. First, the bad experience, I went to eat there yesterday and didn't like the meatloaf, it tasted like a microwave/oven dinner. Since I paid $18.38 for meatloaf with 2 sides, I expected better. So, I took my full plate back to the counter immediately after taking a 1st bite of the meatloaf and asked the cashier (Grace), if I could get a pot pie instead because I didn't like the meatloaf, however she said "if you want the pot pie, you have to pay for it!" I told her, "Hey, I just paid $18 here's my whole plate, just exchange it for the pot pie!" She again said "if you want the pot pie, you have to pay for it!" So I told her, "please let me speak to the mgr!" She laughed out loud and said "I am the manager!!" I was shocked when she said that as she was so rude and didn't act like a lead, mentor nor manager. So, then I told her, "Well, then the mgr over you!" Then Grace, said "That would be my GM and I'll go get him but he's going to tell you the same thing!!" The Good Experience: Well, I waited then after about 3 mins or so, a guy came to the front with the name tag "Ezra" and in seconds he listened to my concern, took my full plate of food I had only taken a bite of meatloaf and immediately gave me the pot pie, he even gave me an extra cornbread. Ezra & Grace, are complete opposites on how to take care of their customers by far. Because of Ezra, I would definitely go back another day (just no meatloaf for me, but by the way the pot pie was really good!), but Grace, on the other hand, is a very poor example of management for Boston Market, she is very rude and unprofessional. Nonetheless, I'm very grateful for the GM-Ezra, So "Thank you Ezra, for a positive experience and taking care of the customer!!"

Haven’t been to a Boston Market in about 10 years. Visited here today and the food was just as delicious and service impeccable. Ezra was extremely friendly and polite and it really improved our dining experience. The facility was nice and clean. We really enjoyed our lunch and would absolutely return. Definitely recommend stopping by!

This Boston Market has been in Austin for a long time and I've eaten there many times over a long period. I've always had very tasty meals here and the service has gotten better over the years. The last several times they've made a point of bringing your food to you and not wanting you to clear your table. I guess they're trying to get away from the fast food syndrome. It's a nice change in this day and age. Their chicken is some of the tastiest rotisserie chicken you can find. They were pretty instrumental in making it as popular as it is these days I think. They have really excellent sides to go with their meals. Their creamed spinach is delicious and their mashed potatoes are obviously made from real potatoes and taste it! The gravy and cornbread are also quite good and I enjoyed my recent visit there very much. This is a place that I will be eating at again!