Steak 'n Shake

I was in the drive-through line for 34 minutes to get to milk shakes and 2 cheese fries they charged me $3 for each of these little bitty cheese fries and as I said 34 minutes they had the person in front me sitting at the speaker Box for 9 minutes before they even took that person's order and then it took another 10 minutes of that person in front of me to even get their order it is the worst service I've ever seen in my life and the worst run steak and shake ever I tried to go to days ago at 6:00 a.m. and it says they were fully closed sorry for inconvenience bade open up at 7:00 a.m. I thought that's what 24 hours open means you don't close but every time I go to this one somethings closed as I said would not recommend this place to anybody ever

Love the burgers at this place, but they are always short staffed. There seems to be an extremely high staff turnover here. My husband and I where here last Saturday evening. There was only one waitress for the entire dining room. After waiting several minutes to be seated, we waited another 15 minutes and no wait person. Finally I got up and asked for a manager who was in the back somewhere. He said someone called off and he had someone else on the way. Again, the burgers are a good bargain, and taste good. Service can often be a problem.

Waited for nearly 10 minutes to be seated, then over 10 minutes before we left because no one took our order. We informed the manager before the 10 minutes had passed that we had not been helped and still no one took our order. My wife and I had gone there last Sunday and waited for nearly 5 minutes before leaving because none of the staff had even acknowledged we were standing by the "wait to be seated sign" Corporate needs to come in to this location and improve the customer service.