Starbucks

This Starbucks location is so horrible, I don’t know how they’re still open. There are new and different employees every time I go, and none of them can make a drink properly. I used to love the iced peach green tea, but had to stop ordering it because they would put lemonade in it every single time. Why would you put lemonade in my drink when I never mentioned anything about lemonade? This happened at least 4 times before I gave up. My new order is an iced shaken espresso (in the photo), which is supposed to have a “splash” of milk. This drink looks like a latte. It tastes like milk with a splash of coffee. They’ve also given me old espresso with visible chunks of grounds at the bottom of the cup. I’m so frustrated because I’ve given this location so many chances and it continuously lets me down.

I asked for an oat milk shaken espresso and it was extremely light in color. After it was remade I drove off. When I took a sip, it tasted like plain black coffee with ice. For the amount of money each drink cost they should be done appropriately!!! I always have problems with this specific location. Please retrain staff to follow directions when making coffees ..

THE WORST CUSTOMER SERVICE I have ever experienced from a Starbucks! I went in to pick up their marvelous grilled cheese and a coffee. The young lady with no name tag did not greet me at all before ringing me up. She took my sandwich, handed it to the gentleman behind her without asking if I would like it heated. Grabbed it and put it in front of me. I had to ask her for a bag to place the sandwich. She handed me a folded bag with the look of disdain. When I asked her if she would place the item in the bag with the receipt (which she also did not offer) she became livid. She also never asked if I would like to order anything else. The store had 7 people working in the front at 8am. I walked in. Starbucks! You should not have employees working the front lines who ignorantly and disrespectfully treat customers.

I do a lot of deliveries for Uber eats from Starbucks. All the staff there at every Starbucks are helpful, thankful and seem generally happy to be helping me and everyone. Plus the packaging that Starbucks provides for Uber eats orders is great. Can't say enough about all the folks over there and it all Starbucks. Thank you folks!