Golden Flame Hot Wings

This is not about the food. The food here is always fantastic. This is about the lack of customer service and accountability by employ and management. On Friday, 24 June at 5pm I orders wings online. The order says it will be ready @ 5:26. I arrive at Golden Flame - Aurora to stand in line for 10 minutes to be told my order will be ready in 15 minutes. Meanwhile, the line is still outside of the door and not one employee is trying to call out orders that are sitting on the counter and in the back shelves to clear out customers. I asked the counter employee to please say something to the customers but she said that wasn’t her responsibility. I wonder if it takes customers to start fighting and the police to be called before it becomes the responsibility of someone employed here. There is no semblance of order here. The only orders being called are those for door dash or grub hub.

My dad and I came here for game day wanting to watch the game and eat wings. We got the bone in Shanghai sizzle wings and the boneless Colorado Fancy wings . The Shanghai sizzle was delicious, but was not spicy at all. The Colorado Fancy was recommended to us, which was disappointing because it was incredibly bland. It was supposed to have a smoked habenero heat, but was not spicy and didn't have a good flavor to it. Hopefully, we just tried the wrong flavor.

We've been customers the Aurora Golden Flames for years and loved the service and food, but the last few pick up orders the wings were fried so hard we could only eat a few pieces. When I called let them know the person that answered the phone was beyond rude! She had a SUCKS TO BE YOU attitude. Like what do you want me to do? First time shame on you, but me giving them a second chance is to mess up a 40.00 order again is a sign to never order food from this location again!

Last minute decision to try this out. We came on a Tuesday for their .60 cent boneless wings. 20 for $12 not a bad deal. The menu was hard to choose from. I ordered online so there were no descriptions on the sauce. We had the choice of getting veggies (a total of 4 carrots and 3 pieces of celery). Honestly the wings were not bad! Normally I would get bone in but since it was a Tuesday deal I decided to try it out. Got the Colorado Fancy and the Shanghai Sizzle. I loved the heat! Overall, probably wouldn't come here again, but I'm also not huge on wings in the first place.