Chipotle Mexican Grill

The quality of service at this Chipotle location has diminished significantly in recent months. The portions are very inconsistent. I have paid for extras and not received them. You never know when the store is actually open. Today, I ordered for 4:00 PM and showed up, only to find the location was closed. No attempt was made to contact me. I had to fight with customer support to get an adequate resolution. I lost a free entree that was given to me by support because of a previously poor experience. I really love the food at Chipotle, but I don’t think I’ll be back to this location. Super disappointed .

BE NICE TO THE EMPLOYEES!!!!!!! I can not stress this enough yeah things might not be back to normal completely but they are back and they are all trying so hard to keep things going. I just went in today for lunch and orders four bowls Togo I had to have special accommodations since I have a food allergy and they were all so positive and nice to me. They made sure I was taken care of and felt welcomed and honestly left me with a huge smile 😊 I hope everyone working today sees this and knows the impact they had. Times are difficult and weird right now but y’all are doing great!

3 times we’ve visited this location, 3 times there have been issues. Used the app to order, drove 30 minutes to get here, arrive to a line out the door of people who ordered online and arrived to find out that “the system” erased all the online orders and you had to stand in line to reorder. Signs up about not accepting cash for some weird reason that made no sense. Second time, ordered on the app, arrived and they were out of chips and “couldn’t refund” the price of two bags of chips and gave us a number to call. Third time, ordered on the app, arrived to find a sign on the door stating they were closing early, no reason or time listed. The doors were locked, we could see our food on the shelf, people were eating inside. Tried calling the number and it was an automated system that never gave me a human. Luckily, as I was arguing with the robot, a woman inside opened the door for my husband to run in and grab our food. Who runs this place?! I’ve never seen a worse managed chain restaurant. We’ve tried two more times to order, but almost every ingredient says it’s unavailable in the app.

They close at random times or random days entirely because they can't keep the restaurant staffed. Obviously not paying their people a living wage. They don't accept phone calls and their online hours are inaccurate so make the trip at your own risk. The burritos are usually fine, if they happen to be open. If a real person sees this please respond and let me know if you're open today.