Sbux Augusta Exchange

I know Starbucks can be overwhelming when working there but man the bathrooms were disgusting. The back splashes at the counter and where the drinks are made haven't been cleaned in a long time. For this Starbucks to be in the location it is I expected better. Our drinks were made wrong even with the whole order typed on each. I'm about to give up on Starbucks it's allot of money to waste when it's never consistent. I don't order complicated drinks sometimes extra ice sometimes extra shot but it only gets made right once out of every 10 times.

This location used to be a reliable favorite until a few months ago. A lot of the staff were moved or quit I assume. They were super welcoming and efficient with orders! I know we’re still in a pandemic and they may be short on workers, but things are just not the same. All of the workers I’ve interacted with have been some version of quiet or just ill mannered. Lots of eye contact without a smile or greeting. Long awkward pauses that don’t signal a beginning, ending, or transition regarding a conversation or interaction. They seem very rushed or slow, which again I can understand because of low staff. Pay these people more or actually hire them some help! Morale is absolutely shot at this place. I’ve ordered multiple drinks from this location and they somehow are always wrong or taste watered down. They also tend to give me someone else’s order on accident pretty often. Maybe invest in a good store manager? This place just keeps disappointing me and I find better service and drinks inside Kroger where there’s a Starbucks inside

Definitely needs new friendly staff. Drinks always taste mixed poorly and the costumer service is bad! I’ve gave it many tries since it’s the closest to my house. One of this tries was when I went with my grandma and this guy took my order didn’t ask me for name or anything they didn’t even have bakery items for show bc supposedly they were cleaning at 3pm, so the order came out the lady never called my name or said “caramel macchiato” we stood there looking stpd waiting until I asked if this was mine, she said “yes” I took it and tried it and I was nasty! I’m too nice to return or ask to make it again. But will not go there again. Sucks!

This place used to be my go-to spot. I tried to come there to order my drink, and the person working there rolled his eyes and did not let me order. They were 2 hours away from closing time. It’s frustrating when I am also fasting and trying to get something to open my fast with. It’s gonna be a long time for me to ever come here again.