Taco Bell

Let me start by saying I am a major fan of Taco Bell, and I have eaten at this location routinely. However, today has made me question as to whether or not I will ever do so again. My visit today went as follows: I ordered on the mobile app, and selected drive thru pick up, as I do every time. I ordered during the lunch rush so I knew there would be a pretty lengthy wait, but I was not concerned. After waiting approximately 15 min to get to the speaker, I informed the person inside that I had place a mobile order. I was then informed I had to visit inside to pick up my order. Obviously this is a major annoyance considering I have already waited this long to be told this info, and it is compounded by the fact that this location's drive thru allows for no exit once entered. So this means not only has my wait thus far been fruitless, but I now have to continue to wait behind other cars picking up there food just to exit the drive thru and pull around the building to park and go inside for my order. Annoyed, I asked at the window if there was a reason for this, seeing as how if this is a new permanent policy it would affect my future visits. To which the girl at the window didn't even attempt to give any answer, but immediately called for what I assume was some manager. The newly enlisted "manager" addressed me extremely rudely with the phrase " Is there a problem here?" I proceeded to inquire as I had before, but this time I'm sure my annoyance reflected in my tone. The girl rolled her eyes and repeated, "Is there some problem here?", as if she hadn't even bothered to listen to my words. "Why can't you just come in to get your order? Is there some problem as to why you can't just come inside to get your order?" Mind you her tone was extremely rude and short. By this time I have had it with being disrespected and my time waisted by this nonsense. I informed her that I did have an issue with coming inside. We are in the middle of a pandemic, and I made efforts to order and pay digitally and pick up in a drive thru to limit any possible exposure, and all that just gets dismissed without any explanation and with rude behavior to boot. This kind of interaction has soured my once pleasant opinion of this location. If this is the type of people they allow to treat there customers this way, then I will not be spending my money to support them. Today was unacceptable.

I have waited to write a review on this but after 3 or 4 times of it happening I feel like it needs to be brought to someone’s attention. I usually try to go to this location at night and use the drive thru. The past few times someone comes over the intercom and says their drive thru system is down and when you pull around you can see the workers acting like they are hiding. I don’t go super late, it’s usually around 8 or 9 when I’ve been and this has happened.

I went through the drive thru was charged the amount for the order behind me. Total of $15.65, mind you my order was only $4. They refunded the amount to my card and the total amount of $15.65 was not refunded but instead $14.00. I went to the Taco Bell and spoke to the manager at the time “ Jasmine” (who which would not give a last name or any other information) she had an attitude and told me it was only a dollar difference. I then told her that I understood that but a dollar that was my dollar is my hard earned dollar. She then with an attitude mumbled to another worker that “I am crying over a dollar” and grabbed one out of the register and threw it on the counter. I asked for her name and she stated “why”. Which lead me to ask if she was the manager why would me asking her name be a problem. The management here is ridiculous, as a manager she needs better customer service training and management skills.