Jamba

This is my favorite go to place twice a week for healthy nutrition especially during my busy schedule when I get in too late to grab food. I always choose this over fast food! I get the exact same 2 bowls. Power Acia for my son and a my go to is always a Tropical granola bowl with coconut or yogurt base along with a smoothie. On 12 / 19 I get there a few minutes pat 7 pm . i don't know how the miscommunication happened last night but I got into town after comutting 6 hrs put in my usual order,got home and to my disappointment ; my "Tropical granola bowl" was a Waffle bowl . I don't know if the young lady taking my order was just not listening because she seemed preoccupied but I did repeat my order twice because she didnt include my smoothie after saying ," so the two bowls will complete your order""???. I still do not get how she ended up entering and making a Waffle bowl that I clearly did ask for or order . A Tropical Granola bowl does not sound like "A Waffle bowl" and it was just terrible! I literally felt like I was eating not only waffles but a bowl of cut up sponges with a very small amount of anything else so I basically ate a bowl of bread for dinner and it had about a half a cup of straight whipped cream. who eats that ??? I will still continue going here because its clean the food is fresh and ive had great communication and customer service prior to this being my new location for the past 6 weeks but I certainly hope to never have that kind of mistake happen. I even had to ask the person who took my order for my smoothie after she handed me my bag and just stood there staring at me because I didn't take my bag and leave. I had to ask for the smoothie sitting in front of her and I was the only customer in there being served. I completly understand working long days and sometimes they aren't always positive and mistakes happen. I'll definitely start making sure they get my order right before leaving to drive the 10 miles home with the wrong order.

Every time I go to this store, the service is excellent! Ashlee, in particular, always goes above & beyond to make sure my order is correct & taken care of promptly. The other team members, like Haley & Shyla, also do an amazing job! Thank you, Auburn Jamba, for always giving me a smooth-ie experience whenever I visit ;)

I went into the Jamba Juice store in Auburn a few days ago and got a smoothie and cheddar tomato twists and the service was great! I was helped as soon as I came in the door and all the people who were working were very friendly and seemed pretty happy. I would highly recommend this store. It was so amazing that Ashlee remembered my name!!! It made me feel like I was the only customer there. Hailey is always friendly as well.