Taco Bell

This is the absolute worst location. The night shift staff are the rudest people I've ever had the misfortune of interacting with. Tonight is just one of many horrible experiences I've had at this location. Trash. I work for uber. I arrived at 11:40pm. They are open until 1:00am. It took me 30 minutes just to get to the intercom to let them k m ow i had two orders to pick up. They told me to hold on. That's it. HOLD ON. Then they had me wit until 12:56am before I pulled around after they refused to reply to me and they told me they don't have any food they are closed. They need to fire the night shift manager and 90% of their staff. Absolutely horrible people.

Worst location in Athens. Employees are beyond rude. Only came today because I wanted something quick and vegetarian to eat. Online ordered and I had to drive around THREE times due to stuff missing/made incorrectly. If they were busy, I get it, as stuff happens; I’m a restaurant manager myself and I understand. I ended up just leaving after the employee tried to tell me I was wrong about what I ordered (when I had my phone screen out with the itemized receipt, total, and pictures of the items I ordered). Half of my food was made with steak, was missing an item, then when they made it, put who could have guessed…steak in it. I waited 30 minutes for my food to be made wrong, missing items, given stuff I did not order/can’t eat, and given an attitude. Never coming to this location again.

I try not to leave negative reviews, but this is one of the worst fast food locations ever. I have kept coming(over the span of 2 years) hoping things will improve, but every time my order is wrong(whether I order through the app or in person, I don’t make large or picky orders). They ignore you when you walk in to order(I’ve been ignored even when I’ve tried to say hi to get their attention), and the drive thru always takes forever even if you’re the 2nd person in line. This time really was what pushed me to write this review. We ordered on the app, waited in the drive thru and get up to the speaker. It’s blacked out and we waited about 10min and said hi a couple times. We finally said to the speaker that we thought it was broken and would be pulling around to the window. Pulled up to the first window because we assumed the speaker must be broken, it wasn’t. She heard us talking and didn’t respond at all. The woman was absolutely out of line. She said we had to pull back in line(there were now 8 cars in line). We explained again we thought the speaker was broken but we have a mobile order that’s already paid for. She was extremely rude and said it didn’t matter and there’s only two people working and shut the window on us. I understand food workers go through hell(I worked at a Taco Bell/kfc as my first job and other fast food chains for almost 10yrs), but this was totally unnecessary and they need a serious retraining and new management. It would have been literal hours if we had continued to wait at the speaker with no response or got back in line all over again. I have NEVER received such terrible service but it just keeps getting worse here. For reference we ordered 2 burritos and had zero attitude because we know how hard it is to work fast food, but there was no excuse for this. I wish I could say I’m exaggerating but it is crazy how bad this location is. I think this was finally the last time I will ever go here.

Dear Franchise Owner: Management here has given up. I completely respect the longer than normal wait times due to the lack of staff these days, but the middle aged woman who, at the very least, acts like she runs the place, is unprofessional, lazy, and focused on herself as her #1 priority while she's on the clock, working for you. I have blacklisted this Taco Bell for 1 year with a big note on my Google Maps saying "DO NOT EAT HERE". If I see the same middle-aged woman working there acting as management and not general staff, I will add another year to my lost business. Management at this Taco Bell is fundamentally incompetent, and chooses lost business over basic effort. You can find someone better, and if you're losing money on this place, I am certain your management is the root cause. EDIT: I am going to contact RC Group (the apparent owners) and see what they think about their Google Reviews at this location

They are so rude, I go there to pick up Uber eats all the time and you're sitting in the Drive-Thru for a half an hour just to get to the speaker for them to tell me that they don't have my order. I probably have about a 30% pickup rate there because of this. They are constantly turning down lines of cars. And this so-called rough economy how come this restaurant is turning down obvious money? I mean if I were the manager of this restaurant I would fire everybody. But usually when you have a restaurant ran like this even the manager doesn't care.

What’s the point in even leaving a well thought out review? It’s apparent that upper management does not care about their stores. RC Group runs the Athens area locations. They must have just given up completely. I guess it’s hard to make trash have any manners or customer service skills. So rude. First, don’t go here. In fact, don’t go to any Taco Bell in Athens. Every single one of them closes before it’s time to close.At 9:30pm, I was in the drive thru tonight because it looked like the lobby was closed. I saw a woman walk in so I decided to park and get my Uber eats order inside. As I was walking in, the lady was hurriedly locking the door. I’m waving and she opens the door. I said I had an Uber eats order. She said I’d have to get back in line in the drive thru. Cancel! Secondly, don’t expect your food to be prepared at less than a snail’s pace. I have never had one positive experience in any Taco Bell locations in Athens. RC Group…what exactly do you do? There’s so many negative reviews all saying the same thing. Are the not fixable?