Hol Grille

I love Chipolte - but I will never go back to this location. Ever. It's the closet location, by far, to my house so I really, really wanted to make it work. Every time we go, however, the service is consistently terrible. There is seemingly no management at all and it shows. The place is dirty, the counter is dirty, the bathroom is dirty. We went this evening and waited in line for about 5-8 minutes. The customer in the white shirt at the counter was standing there the entire time with a half-made burrito in front of him .... and what was absent the entire time, ANY employee. One eventually showed up - long hair, no hair net or hat of any kind. I checked if they had iced tea, both were empty ... again. The last three times I went there they were out of tea. We gave up, I literally will never go back to this location. We literally left the line and drove over to Roswell Road location and went to that one, it's nice, it's clean, plenty of staff, everyone was in a hair net or hair protector, the service was fast, they had iced tea, you get the idea.

The food is always great - no problem there, but every time I go the service is so ridiculously slow. I was waiting in line for 10 minutes with only 2 people in front of me ordering. There was only one person working on the line btw. if the one person is going to be this slow, you need more workers! also, I waited in line for 10 minutes to be told there was no steak (I don’t like the others meats so I left) have the decency to tell those in line that yall are all out of something so you don’t waste their time

Used the Chipotle app for the first time to order one of their new Whole30 salad bowls with carne asada. The app kept crashing on me and timing out. When the order arrived, it didn’t come with any utensils or napkins. The food was very salty and the meat was cold and tough and sinewy. I used to love Chipotle, but this wasn’t the best meal over ever gotten from them. Might be a while before I try them again based on this experience.

Absolutely horrible! Ordered the vegetarian bowl and the guy didn’t know what was all included in it. However, I received hard black beans, tasteless guacamole, cold rice and veggie fajitas which only included orange bell peppers and onions it was old too. The lettuce did not look fresh. Visited on Sunday 1/23/2022 approx. 1:50pm. I will not be returning.