Main Event

Kameon was an exceptional server. The hostess was also professional and friendly. We came on a Friday night at 10pm and the place was packed. But we still got excellent service starting with the guy at the door. Our food was really delicious, I wasn't expecting that it was going to be that good. The boneless wings were better than WingStop. The portions were large. My drinks were nice and strong, shout out to the bartender. I'll have to update my review on our next visit when we stay for the games. We'll definitely be back.

My experience at the “main event” was frustrating. It started off pretty smooth with the lady “Jaleah” at the front counter & ended distastefully with workers at the bowling counter. After purchasing a bowling game around 10pm that evening, we were told the wait time is about 30 mins give or take. We waited it out by playing tons of a arcade games. My friend invited my family of 4 here. She lives in Atlanta and my family and I were visiting from Florida. There were a few glitches with the games. I informed one of the staff who works in the gift shop and he was very helpful. Keep in mind we’re waiting on our bowling time and was never called after an hour have gone by. We were told 30 mins, that’s a significant misjudgment of time. I was concerned that they either skipped us or forgot about us. Come to find out they are just unorganized. My friend and I go to the counter to asked how much longer is the wait bc we were told 30 mins and it’s now 11:15pm. If the wait is any longer, we’ll have to get our money back. One young lady ignores the 1st question of “how much longer would it be?” & technically answers our 2nd question by directing us to the counter to where we can get our money back. We proceeded to inform her that she didn’t answer the first question. She gets an attitude and the guy next to her (her coworker) takes over and says your the next one and I believe they are going to call you next. Not even 5 seconds later we get a call. We are then lead to the bowling station. 10, 20, 30 mins into us bowling no bowling staff comes to ask if we’d like to order anything. We watch people after us having their order placed. Again we are completely ignored. My friend and I go to the staff and asked are we going to get any help? They say someone will be at our bowling area in a few. No one ever comes. It’s getting late my kids are complaining that they’re hungry. Frustrated, we go to the counter and ask to speak to a manager. A guy (the manager) helps us by offering to make it up to us. But in the mist of helping us, things keep falling through the cracks, things kept ending up missing. It’s too much to say bc I don’t want to sound like I’m complaining, but I am. There’s needs to be better follow throughs here and the manager needs to hold individuals accountable for their poor conduct. We pay not just for the arcade games or bowling but the customer service. With that being said, step it up.

The place was super packed as expected. Some of the games were out of order and had no posting. That’s the only thing that erred my nerves, because little kids don’t have much money and to have it wasted in games that don’t work isn’t right, is basically stealing. Other than that It was very much what I expected. Loved Laser Tag !!!

We came to Main Event just to kill some time before our long wait for dinner. This place is definitely a teen hangout, I mean they were literally just standing around talking and not doing much else....but it was super crowded and the kids with me couldn't even play. I give kudos to the young lady working behind the register taking all the food orders, she was the only one handling dozens and dozens of people at a time and kept a good attitude. I was surprised how good the pizza 🍕 was but the alcoholic drinks were watered down. When we left there was a crazy long line wrapping around of people waiting to get in. It was already beyond packed and the short staff is definitely overwhelmed. There needs to be a cap on how many people is let in at a time. It's no fun It's too crowded to play and waiting in line forever to order food. Those employees need a nice raise and bonus dealing with that madness.

We originally found Main Event by mistake looking for something to do on a rainy day while everything is shut down and found it to super clean and amazing staff in a time where most staff is not very friendly. Today we came just to hang out for my little guys day birthday of birth and not only was service amazing again but 2 employees went out of there way to make the most memorable experience for my kiddos Ton and Kaylan by letting them climb into they huge stuff toy machine to pick the toy of there choice. My kids couldn't have been happier. The ear to ear smiles across there face was priceless. Main Event is definitely raised #1 in my book!! Thank you